Commercial Manager

Closing Date: Sunday 5th October 2025

Location(s): Birmingham, Bristol or London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

The Scope

The Product Value Optimisation team plays a pivotal role in unlocking significant value, delivering annual cost savings, and supporting strategic decisions across the Product organisation.

This role is essential in enabling the Product leadership team to make informed, value-driven decisions.

As a business, we invest hundreds of millions of pounds annually to deliver increasingly personalised and differentiated experiences to our customers. Ensuring this investment drives value for both our customers and the business is critical.

What you’ll be doing

• Collaborating with cross-functional teams to forecast based on customer needs and plan supporting logistics. Lead the governance and reporting processes to enable effective asset capitalisation. Manage end-to-end workflows for equipment lifecycle activities—including returns and refurbishment—to drive cost efficiency and support sustainability goals.
• Leading initiatives to improve cost transparency across the product portfolio, ensuring stakeholders have clear visibility into expenditures. Identifying and implementing cost optimisation strategies by analysing operational processes, supplier agreements, and delivery models.
• Working with Product, Finance, Procurement, and Technology teams to align on commercial goals, share insights, and drive collective value.
• Establish and maintain comprehensive reporting frameworks to track key performance indicators, identify risks and opportunities, and communicate progress to senior leadership. Deliver commercial insights and strategic recommendations that shape product roadmaps, investment cases, and go-to-market strategies.
• Championing continuous improvement, embedding a culture of commercial excellence and value optimisation across the product organisation.

Experience needed to be successful in the role

Advanced Analytical & Reporting Skills
Proficient in Excel and BI tools (QlikSense, Power BI, Tableau), with the ability to simplify complex data and present actionable insights.

Commercial Acumen & Strategic Thinking
Skilled in balancing cost-saving initiatives with revenue opportunities and supporting strategic decisions through commercial analysis.

Proven Delivery in Fast-Paced Environments
Demonstrated success in driving measurable customer and commercial outcomes, particularly in roles focused on cost optimisation and value delivery.

Stakeholder Influence & Cross-Functional Leadership
Strong communication and stakeholder management skills, with experience influencing senior leaders and leading cross-functional initiatives.

Sector & Methodology Experience
Background in telecoms, technology, or digital services, with familiarity in agile methodologies, product-led organisations, and strategic planning.

Benefits

• Annual on target bonus 10% (personal and company performance multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.