Head of Community

About The Role

The Telegraph team prides itself on its strong reader community with an emphasis on supporting subscriber loyalty, building solid relationships between readers and journalists and its expert knowledge of retention and subscriber growth.

As Head of Community, you will lead a team of Editors who champion the experiences and perspectives of our readers. You will ensure that our readers’ voices are heard prominently throughout the Telegraph’s journalism, on the app and website, in podcasts, videos, across our social channels and in print. You will oversee our community editorial strategy and work closely with the Head of Community Editorial and Head of Moderation to develop new products and initiatives that foster subscriber loyalty and retention.

Key Responsibilities

• Grow the community of subscribers with a clear strategy that can be implemented across all on and off platform areas (homepage, app, newsletters, socials, video and podcasts).
• Increase the number of subscribers engaging with our journalists on a wide range of stories ‘below the line’
• Work with senior commissioning and publishing editors to develop communities around each of the Telegraph’s core verticals

• Use data to develop initiatives that drive high quality interactions with the Telegraph’s readership
• Oversee our commenting strategy to develop debate around key topics, and managing the team of Moderators to ensure the comments are suitable to the Telegraph platform
• Work alongside the marketing and events team on subscriber-led events that will encourage retention

Essential Skills

• Currently working in a senior position on a national publishing brand
• Experience of building and growing successful online communities
• Experience of leading a big team of editors
• Experience of commissioning, editing and publishing engaging editorial content incorporating a variety of formats across multiple digital platforms
• Excellent understanding of the existing digital publishing landscape and emerging media trends
• Excellent working knowledge of publishing and workflow tools
• Demonstrable ability to use analytics tools and data reports to inform editorial decisions
• Experience of using technological innovation to enhance digital storytelling
• Excellent understanding of The Telegraph’s brands, both in digital and in print
• Experience working with subscription offerings preferred
• Proven track record of using personal judgement to increase engagement metrics
• Proven ability to innovate and push boundaries in all areas of their role

Benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

Training and development

With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our commitment to inclusion

At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.

To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.