Debt Recovery Officer

Debt Recovery Officer needed in Bromley, £19-20ph PAYE – Reference: 8641

• To work as part of a team in order to provide an efficient and effective Adults Finance Income function on behalf of the Corporate Finance and Adults Services Directorate.
• Assist in all aspects of the credit control process for Adults’ Services care fees, under the direction of the Adult Social Care Collections Manager.
• Deal promptly and efficiently with internal and external customers, their financial representatives, other persons and/or organisations (with a legitimate interest). Accurately record all information received.
• Assist in the preparation and processing of refunds on behalf of Adult Services customers.
• Manage own caseload, under the direction of the Adult Social Care Collections Manager.
• Assist in identifying vulnerable customers and providing support during the process to enable the customer to pay their care fees in line with all safeguarding procedures.
• Propose, set up and monitor instalment arrangements for outstanding debts whilst maintaining accurate payment and instalment records. Promoting Direct Debit as the preferred method of payment, and
• Deal accurately with AUDDIS notifications and implement any changes to recovery action in respect of Direct Debit arrangements.
• Assist in the review and update of all the team’s documentation, policies and procedures to comply with statutory and operational requirements in line with professional standards.
• To assist more junior, temporary or less experienced staff, apprentices and work experience students by providing day to day advice and guidance on using the system and with procedures

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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