EMEA Head of Global Custody

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

MSS NFR (Non-Financial Risk) partners with the Market Securities Services in the embedding, remediation and improvement of the control environment in respect of key risks to the business, including adhering to the requirements of the Group Operational Risk Management Framework. The team delivers on control related priorities in a well-organised, effective, and collaborative manner.

W e are currently seeking a professional to join our team in the role of: EMEA Head of Global Custody

The Custody organisation is a global team within Securities Services (SSv) responsible for the development and delivery of products within the Global Custody and Direct Custody and Clearing products.

This role will report directly to the Global Head of Global Custody Product and will be responsible for holistic Value Stream Delivery of the products and services portfolio in EMEA.

This role is pivotal to embedding the transition to Value Stream delivery across Product with the role holder being a key contributor to the definition of future strategies across the Value Stream construct, including future state strategy, service and commercial models.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Leadership of EMEA Global Custody team, focussed on client engagement and development of Custody Products in partnership with the Global Design Leads and the Global Head of Product Delivery whilst enabling the delivery of Securities Services strategy
• Provide escalation management across Value Stream delivery, demand channel conflict resolution as required to safeguard agreed business and client outcomes for EMEA
• Ownership of the EMEA Global Custody P&L, Resource and financial management for the function in collaboration with Value Stream ensuring optimal deployment of resources in addition to providing hands on direction, mentoring and coaching to those involved in the team, navigate and mobilise wider teams with the right construct for the team to deliver the target outcomes
• Empower the team to drive better outcomes with internal stakeholders, alignment to a F2B, sustainable product and operating model whilst promoting the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s Values and Strategy
• Ensuring executive MIS and KPIs are designed and reported to allow optimal decision making and any change escalated and resolved as appropriate

To be successful in this role you should meet the following requirements:

• Deep understanding of Global Custody and Securities Services, including product and operating model and of the product development lifecycle
• In-depth knowledge of Public Sector and Asset Owner Clients with a good understanding of technology, digital development and industry trends in securities services
• Proven background in leading and motivating high performing teams across multiple geographies and cultures with leadership expertise in a client facing role
• Managing senior stakeholders to align on required business outcomes, being able to Influence and negotiate within a similar commercial environment
• An innovating thinker in touch with the latest solution developments and an ability to challenge ways of working that inspires trust through credibility evidenced via exceptional communication skills both written and verbal

This role is based in London

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

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