Operations Manager

About the Company

The Growth Foundation is a growth agency that partners with eCommerce brands to accelerate performance through a blend of Strategy, Execution, and Talent (recruitment). Our Mission is to guide the world’s most exciting eCommerce brands on how to grow the right way; profitably, sustainably and enjoyably. Led by our in-house team of industry-experts who have been pivotal in growing some of the world’s biggest start-ups, scale-ups and established businesses, we have been there and done it ourselves.

Our agency model combines a lean in-house team with a dynamic network of freelance associates and specialists. We’re growing fast and with growth comes complexity.

About the Role

TGF is now looking for an Operations Manager to continue to improve clarity, coordination, project / resourcing management and continuity across our client work streams.

You will be the glue between our client teams, freelancers, and internal stakeholders, making sure each workstream and project runs efficiently to ensure client happiness and growth. You will ensure team members are on-boarded and briefed properly, and our clients experience seamless service. You’ll help build the structure, communication, and systems that keep everyone aligned and performing.

You’ll also take the lead on the end-to-end delivery of our external event series Founders’ Foundations events , along with other Marketing initiatives, working with our Marketing team to ensure every touchpoint before, during, and after is executed with precision and care.

Covering these following areas of responsibility:

• Team & Resource Coordination
• Onboarding & Internal Communication
• Client Communication Support
• Operational Excellence
• Event Management - Founders' Foundations

About the Person

• 3 years minimum in an Operations, Client Services or Project Management role
• MUST have background from Marketing Agencies
• Strong Track record in managing client projects & events from end to end
• Comfortable managing freelancers and full-time team members across time zones
• Highly organised with strong written and verbal communication skills with both experience with clients and internal teams
• Experienced with tools like Slack, Gdrive and project management systems

What is on offer

• £38,000 to £42,000 per annum base salary + performance bonus
• Travel to the office paid - 1 or 2 days a week, 3 days a week working from home
• 25 days A/L plus 8 BH days
• Private Medical Healthcare
• Electric car scheme
• Enhanced Maternity & Paternity leave