Microsoft TEAMs SME (IT)
Microsoft TEAMs SME 6 Month contract initially Based: Onsite in London Rate: £400 - £450 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Microsoft TEAMs SME to join the team. Key Responsibilities:
- Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
- Understanding of Teams Licensing and Communication Credits
- Troubleshoot and configure Teams, Channels, Private Channels and its members.
- Retention Policies, E-911 understanding, Device focused troubleshooting
- Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
- Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
- Knowledge of Teams related SharePoint / One Drive areas.
- Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
- Responsible for handling Level 3 service requests and operational activities.
- Coordination with different escalation teams during high-risk Incidents or Projects.
- Adheres to engineering methodologies, standards, and leading practices.
- Provide feedback regarding engineering methodologies and various user requirements.
- Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
- Execution of application environmental tasks as required for incident resolution.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Respond to automated alerts on the health of systems.
- Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
- MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects.
- Certifications (MS-700)
- Planning, designing and implementing of M365 services
- Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
- Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
- Smart troubleshooting skills
- Knowledge of enterprise Mobility like EndPoint Manager
- Ability to work with solution architect for technical solution
- Ability to manage multiple tenants
- Good knowledge in ITSM tools like ServiceNow
- Good communication and articulation skills
- Flexible in shifting duty / Flexible in relocation
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