Senior Operations Manager

Role: Senior Operations Manager
Reports into: Head of Space
Location: Canada Water, London
Contract Type: Full Time, Permanent (42.5 hours per week, 5 days over 7)

Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Landing Forty Two, Exhibition White City and Magazine London. 

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Who KERB are:

KERB is a dynamic street food company, specialising in nurturing and accelerating the growth of small food businesses. Through their markets and events, KERB provides a platform for over 100 carefully selected traders to showcase their diverse culinary talents. Known for their commitment to food quality and innovation, they create vibrant food experiences across London at key locations like Seven Dials.

Who Corner Corner are:

Corner Corner is a dynamic cultural destination in Canada Water, developed by Broadwick Spaces in partnership with KERB, bringing together food, music, community and live events. Home to a rotating lineup of food traders and immersive cultural programming, Corner Corner also houses London’s largest commercial indoor vertical farm, developed by Harvest London, supplying fresh produce directly to the Food Hall and restaurants across the city.


Following a successful 12-month tenancy, Corner Corner is relaunching its 1,698 sqm Event Hall - a versatile, open-plan space designed to host conferences, exhibitions, brand activations, immersive experiences and awards dinners.

What we’re looking for:

This is an exciting opportunity for a talented and ambitious Senior Operations Managerto join the team at Corner Corner. You will lead the end-to-end planning and delivery of all corporate and brand events, as well as filming activity across the Event Hall and Food Hall. Alongside this, you will play a critical role in ensuring the building operates in full compliance with all relevant legislation, licensing conditions, and health and safety requirements, consistently maintaining the highest operational standards.

This is a highly hands-on role, requiring a proactive and solutions-focused approach. You will build strong, trusted relationships with clients and partners, acting as a key point of contact throughout the event lifecycle. On event days, you will be responsible for ensuring delivery aligns with venue policies and procedures, making a strong working knowledge of health & safety, compliance, and facilities management best practice essential.

What you’ll be responsible for:

Operations

• Operational delivery; leading on the logistical planning on allocated events to ensure the safe operational delivery and. execution. Ensuring the smooth handover of events from the sales to the operations team.
• Operational planning; leading on the management and coordination of all external suppliers, staff, clients and agencies. Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
• Creating and developing processes and procedures, implementing these, and ensuring these standards are being always upheld.
• Maintaining a thorough understanding of the Premises License and ensuring full compliance with its conditions, as well as adhering to all operational standards set by the venue.
• Understanding and implementing the spaces’ operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
• Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
• Attending site visits pre-contract where necessary.
• Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients.
• Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
• Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
• Maintaining strong relations with our Landlords and other stakeholders.
• Overseeing the day-to-day running of the spaces.
• Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.
• Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers.
• Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.

Property Management

• In collaboration with the line manager and the team, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out – including but not limited to:
• Fire pumps
• Mains water tanks
• Alarms
• Emergency Lighting
• Lifts
• Hygiene (including pest control)
• Fire safety
• Legionella
• BMS System
• CCTV
• Kitchen
• Mechanical equipment
• Ensuring the spaces are maintained to a high standard and is fully compliant, as well as kept in a tidy and orderly fashion.
• Supporting the line manager with annual fire safety training and H&S training for staff within the building.
• Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management.
• Ensuring all paperwork and documentation relating to maintenance works and compliance checks are filled out and kept up-to-date.

Finance

• Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
• Receiving all supplier invoices relating to the event and process for payment.

Sales

• Supporting the sales team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis.
• Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.

Team

• Working with the line manager to identify training needs.
• Creating a work environment that aligns with Broadwick values and principles.

Other

• Ensuring we are always committed to best practice and championing the correct processes.
• Supporting the Head of Space on new space acquisitions where appropriate.
• There may be a requirement to support on events taking place at other venues outside of Corner Corner.
• Carrying out ad hoc duties when required to.

You’ll need to have:

• Minimum of 4 years of event operations experience, ideally in a large scale events venue or multiple venues.
• Ability to keep calm, work under pressure and problem solve quickly.
• Exceptional organisational and planning skills.
• Confidence in briefing contractors and suppliers.
• Knowledge of industry legislations, general event licensing and documentation required pre-event.
• Confidence in briefing contractors and suppliers.
• An understanding of H&S, compliance and environmental legislation and codes of practice.
• Self-motivation in addition to a positive and ‘can-do’ attitude in order to achieve tasks efficiently and to deadlines.
• Good understanding and knowledge of the local event and venue industry.
• A reasonable level of competency using Microsoft, Word, Outlook and Excel.
• Diary Management and Invoicing: Event Works.
• Availability to work late nights and weekends as and when required (occasionally overnight shifts maybe required).

Nice to haves:

• Relevant H&S Qualification (IOSH / NEBOSH).
• Personal Licence Holder.
• First aid qualification.
• Crowd Safety Management Training.
• Proficient in the use of Monday.com.
• SIA qualification.