Network Operations Executive

About Us

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients.

Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.

We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

About the Role

We are seeking a Network Operations Executive to grow, lead, and manage a global network of agents and real estate partners responsible for supplying high-quality, timely, and accurate cost-of-living and rental market data worldwide. This role involves overseeing and nurturing relationships across 500+ cities in nearly 200 countries, ensuring a robust, reliable, and scalable on-the-ground data collection capacity that supports the company's mission and operational excellence.

You’ll be working across time zones and cultures, helping to maintain and strengthen a responsive and scalable data-gathering network. The role combines operational oversight with relationship-building, and would suit someone who thrives in a collaborative, ever-evolving environment where no two days are the same.

Requirements

Key Responsibilities:

Agent Network Management

• Develop, maintain, and optimise a global network of local agents collecting cost-of-living and mobility-related data.
• Recruit and onboard new agents in underrepresented or newly prioritised locations.
• Provide training, resources, and ongoing support to ensure consistency and accuracy.

Real Estate Partner Management

• Build and manage partnerships with local estate agents or relocation professionals in target cities in conjunction with the Mobility Costing team.
• Maintain a vetted and diverse pool of local rental market experts with regular updates on conditions and trends.

Vendor oversight

• Track performance metrics (response rate, data quality, turnaround time) for individual contributors and the network as a whole.
• Define and enforce quality standards, deliverables, and timelines alongside other Data teams.
• Design incentives, compensation models, and SLAs to ensure agent engagement and reliability.
• Regularly audit data sources and agent submissions to uphold compliance and methodological standards.
• Manage relationships with external data vendors to source information used in ECA data.

Coverage Strategy Support

• Collaborate with internal stakeholders to identify and grow coverage to new locations.
• Propose and implement changes to the network to match evolving strategic goals.

Process & System Development

• Contribute to the design and refinement of tools and platforms used by the agent network (e.g., data entry portals, communication tools).
• Maintain documentation, guidelines, and FAQs to scale network support.
• Work in an AI-first environment, leveraging AI tools to enhance efficiency and scale, where it is secure, accurate, and reliable.

The Ideal Candidate:

Required Skills and Experience:

• Proven experience managing a geographically distributed network (e.g., research panels, freelance contributors, vendors).
• Strong vendor or stakeholder management skills across cultural and geographic boundaries.
• Exceptional communication and organisational skills.
• Analytical mindset with attention to data integrity and consistency.
• Ability to work independently and prioritize competing demands in a fast-moving, global environment.

Desirable:

• Understanding of panel recruitment and retention strategies.
• Familiarity with CRM or vendor management systems.
• Multilingual capabilities or international work/living experience.
• Familiarity with real estate markets, particularly from an expatriate or corporate housing perspective.

Benefits

What’s in it for you

• 💼 Enhanced Stakeholder Pension Contribution
• 🌴 25 days annual leave
• 🏥 Health, Life Insurance + EAP Wellbeing Support
• 💰 Eligible for Annual Bonus Scheme
• 🎉 Long Service Awards
• 🏋️‍♀️ ClassPass Membership
• 👶 Enhanced Family Leave
• 📚 Up to £1,000 per year for personal development & training
• 🚆 Season Ticket Loan
• 🏠 Flexible/hybrid Work Environment
• 🚲 Cycle to Work Scheme
• 👓 Free Eye Test

Our Team and Culture

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creative, colourful. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.