Assistant General Manager

Job Description

Position: Assistant General Manager
Location: Humble Grape, Central London

Salary £40000.00-£42000.00

Humble Grape, a renowned group of wine bars and restaurants, is seeking an experienced and driven Assistant General Manager for one of our locations in London.

We’re looking for someone with a proven track record of delivering strong sales and business growth, who thrives in a hospitality environment and embodies our ethos. As the face of the brand, you’ll need to be highly motivated, detail-oriented, and passionate about exceptional customer service. Additionally, you’ll be a strong leader with experience in recruiting, training, and developing top-tier talent.

A background in bar management and a love for wine is essential to succeed in this role.

Candidate Requirements

• Proven experience as an Assistant General Manager in a busy hospitality environment.
• Passion for service excellence in professional surroundings.
• Excellent communication skills with both guests and colleagues.
• Exceptional attention to detail and the ability to multitask in a dynamic environment.
• Strong command of the English language.
• Impeccable grooming and presentation standards.
• Right to work in the United Kingdom.
• Passion for and knowledge of wine.
• WSET qualifications are highly desirable but not essential for the right candidate.

Key Duties

• Consistently maintain and deliver core operating standards in service and quality.
• Recruit, train, coach, and retain the best talent, fostering a culture of excellence and identifying future leaders.
• Drive business growth by achieving and exceeding sales targets, audit scores, and performance goals.
• Collaborate with the sales and marketing team to develop innovative strategies to grow the business.
• Cultivate a guest-focused team culture that delivers exceptional experiences, ensuring guests leave excited to return.
• Address and resolve customer queries and complaints effectively.
• Proactively identify challenges and implement improvement initiatives to enhance operations and guest satisfaction.

Benefits

• Competitive salary and benefits package.
• Referral scheme.
• Employee discounts.
• WSET qualifications support.
• Cycle-to-Work scheme.
• Rewards and recognition platform.
• Supplier trips.
• Annual staff events.
• Free meals.
• Leadership and development courses.
• Well-being initiatives.

About Humble Grape

At Humble Grape, we’re on a mission to make wine approachable and inclusive for everyone. We pride ourselves on delivering unique experiences by focusing on the stories behind our wines, celebrating winemakers, regions, and grape varieties.

• We import the majority of our wines directly from vineyards, building strong relationships with winemakers.
• Our wines are organic, biodynamic, or sustainably produced, ensuring quality and environmental responsibility.
• We also focus on exceptional food, using seasonal, organic ingredients while committing to zero-waste production.

Since 2009, Humble Grape has been on a journey of growth, offering incredible opportunities for individuals who share our passion and vision. We strive to be an industry leader and the “best place to work,” attracting the brightest talent in the food, beverage, and hospitality industries.

Join us and make your mark at Humble Grape.