Sales Associate - Global Strategic Accounts

Job Description

About the Role:

Grade Level (for internal use):
10
Sales Associate - Global Strategic Accounts

The Team: Inside Sales, S&P Dow Jones Indices (S&P DJI)

Role Overview:

Are you passionate about building relationships and driving business growth with global strategic clients? As a Sales Associate for Global Strategic Accounts (GSAs) at S&P Dow Jones Indices, you'll play a vital role in supporting the full sales cycle, managing interactions with key accounts, and identifying new opportunities. You will collaborate with cross-functional teams to deliver exceptional service, enhance the sales process, and contribute to the overall sales strategy.

Responsibilities and Impact:

A successful candidate will support our GSA Team colleagues throughout the life cycle of a sale and support the ongoing maintenance and expansion of the relationship with our Global Strategic Accounts. This includes:

• Partnering with our Sales and Client Services team to drive customer satisfaction and adoption within existing accounts by providing proactive support and resolving inquiries promptly. You will respond to and process inquiries via Salesforce, including (but not limited to):
  • New licensing and license checks
  • Client billing & reporting
  • Client renewals and usage statistics
  • Existing client maintenance and day-to-day user care
  • Utilize product knowledge to resolve incoming analytical queries, collaborating with the Client Experience Team and Index Production Groups to ensuring a prompt and complete response is provided to the client
• Sales Process Support:
  • Collaborate with the Client Coverage Team to provide comprehensive support in the management of sales deals - including Data, IP, and Custom opportunities - overseeing agreement drafting and negotiation with internal and external legal teams.
  • Maintain accurate and up-to-date records of leads and client interactions in CRM systems, ensuring data integrity for analysis and reporting.
• Account Management:

• Cultivate and maintain strong client relationships, acting as a primary point of contact to understand client needs, manage expectations, and ensure positive, seamless interactions in line with company service standards and strategic goals.
• Oversee and optimize the regional portfolio to enhance customer satisfaction, loyalty, and long-term retention, proactively resolving complex issues and complaints efficiently.
• Aligns solutions to client requirements and participates in presale meetings to ensure service offerings meet client needs.
• Track and analyze key performance indicators (KPIs) related to customer experience and satisfaction, relaying client feedback and insights to relevant teams to support ongoing product and service improvements.

• Collaboration:
  • Work closely with internal teams such as Finance, Product Management, Data Product Management, Client Coverage, Client Services, Pricing Governance, and Legal to ensure seamless sales operations and coordinated strategies.
  • Hold weekly meetings with GSA Team Representatives to provide relevant statistics, KPIs, and updates on key regional/global initiatives
• Lead Identification & Sales Strategy:
  • Identify and qualify potential leads through research and outreach, contributing to a robust pipeline of opportunities.
  • Assist in preparing sales materials and presentations that effectively communicate S&P Dow Jones Indices' value proposition.
  • Collaborate with the GSA Team to develop and implement tailored sales strategies that support both client goals and company objectives.
  • Proactively identify opportunities for upselling and cross-selling within existing accounts.
• Workflow Efficiency:
  • Work on both sales and strategic projects that assist with general workflow efficiencies and business growth.
• Personal Attributes:
  • Demonstrate strong communication and interpersonal skills to effectively convey complex information to clients and colleagues.
  • Exhibit a proactive attitude and eagerness to learn and grow in a fast-paced sales environment.
  • We value team members who demonstrate a genuine curiosity about our business and our clients. In this role, you'll immerse yourself in our products and services, develop a deep understanding of client needs, and proactively seek innovative ways to deliver value. Your commitment to client satisfaction and your eagerness to learn will position you as a trusted partner for our global strategic accounts.

What We're Looking For:

Basic Required Qualifications:

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• Minimum of 5+ years of relevant sales experience, with a focus on managing complex sales support processes and high-value client relationships.
• Demonstrated ability to achieve sales related targets and meet performance metrics.
• Strong analytical, communication, and interpersonal skills.
• Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.

Skills & Attributes:

• Customer-Centric Approach : Ability to understand client needs and align them with company offerings.
• Problem-Solving : Strong analytical and problem-solving skills to resolve complex customer issues efficiently.
• Strategic Thinking: Ability to develop and execute strategies that enhance customer satisfaction and loyalty.
• Communication : Excellent verbal and written communication skills for effective interaction with clients and internal teams.
• Product Knowledge : Knowledge of specific product lines to provide expert guidance and address client inquiries.
• Client Focused: Excellent negotiation and presentation capabilities, with strong problem-solving skills and acute attention to detail.
• Curiosity: Genuine curiosity about our business, our products, and our clients' industries.
• Fluency in German and French advantageous

We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Dow Jones Indic e s

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ® . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: -summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:" [email protected] "and your request will be forwarded to the appropriate person."

US Candidates Only: The EEO is the Law Poster " describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - transp_%20English_formattedESQA508c.pdf
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40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)