Concession Manager

Job Title: Concession Manager

Location: Liberty

Reporting To: UK Retail Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Queen's Award for Enterprise: Sustainable Development 2022

● Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

● Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

● Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

● Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Concession Manager role is an exciting opportunity to help:

● drive sales and exceed targets through exceptional customer service and building a client business

● people management and coaching to deliver the above

● maximise store efficiency through operations management

What you’ll do

Driving Sales

● Drive and exceed the sales budget

● Develop and implement an action orientated business plan for your location

● Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised

● Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team

● Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow

● Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

● Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these

● Coach and develop your team through feedback and regular performance reviews to help them develop their career

● Manage the team in accordance with company policy and procedures, escalating issues as they arise

● Support the recruitment process, interviewing candidates and compile feedback from trial shifts

● Implement approved brand and product training program across your team to ensure consistent and effect styling advice and inspiration to all customers

Delivering Efficiency

● Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents brand at all times

● Ensure in store experience is in line with the guidelines and Brand standard

● Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues

● Ensure accurate payment processing and cash handling through regular training of your team

● Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

What you’ll bring

● Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles

● A demonstrated passion for customer service and delivering exceptional customer experiences

● People management skills and an ability to deal with escalations effectively

● Commercial awareness with a track record of improving sales, KPIs and driving targets

● Excellent communication and interpersonal skills

● Ability to work well under pressure in a fast paced environment with a flexible approach

● Organised with an ability to produce quality work within deadlines

● Proactive approach with a solution focused mindset at all times

To be successful at Monica Vinader...

● You are a doer

● You’re a team player

● You’re humble

● You are honest, straightforward and transparent

● You are a good teacher/mentor (approachable and accessible)

● You want to get your hands dirty

● You solve problems

● You are resilient

● You are flexible

● You are entrepreneurial, smart, and passionate

● If you don't know something, you say so. Then go figure it out quickly

● You love working in a creative environment

● You have a sense of humour

● You are an insatiable learner

Additional Requirements

Fully flexible to work across all locations and shift times. Ability to document your authorisation to work in the

United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer

service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal

experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.