Business Analyst

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

Reporting directly to one of our Portfolio Managers, the Business Analyst role plays a crucial part within IAG Cargo by providing the bridge between the business and Solution Delivery Teams and ensuring solution requirements are captured, understood and delivered.

Working closely with business owners and product owners, they will ensure the business needs are captured and described in a way that enables IT to develop, test and deploy solution(s) that deliver the target business benefits.

What you’ll do

• Use structured best practice methodologies understand the business needs, target benefits and priorities.

• Create and manage their requirements workshop plan(s) and lead the workshops to ensure objectives are achieved.

• Capture and document the business requirements in a structure and format that enables IAG Tech (incl. 3rd party solution providers) to deliver solution(s) that will meet the business need.

• Support IAG Tech (incl. 3rd party solution providers) with designing the solution(s).

• Support the creation of test cases (technical and business).

• Consider both business needs and the IAG Tech Enterprise Architecture Strategy (including defined standards) when supporting IAG Tech with solution design.

• Manage the review and sign-off/approval of documented requirements, covering the following as a minimum input – business/customer, quality – defined business analysis/document standards, output – IAG Tech/solution provider.

• Deliver on several projects, the breadth and complexity of which will vary depending on experience.

It's all about you

What you’ll bring to IAG Cargo:

• Strong workshop leader and facilitator.

• Forming strong stakeholder relationships, with a proven ability of influencing, negotiating and persuading internally and externally.

• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.

• Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.

• Strong analytical approach to capturing business requirements, documenting them in a succinct manner.

• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.

• Embracing and managing both business and IT change as necessary to help shape future direction.

• Ability to work under pressure.

• Identifies and contributes to the continual improvement of analysis capability across the organisation.

• Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner.

Essential Experience:

• Demonstratable experience of successfully performing a Business Analysis role in both Agile and Waterfall delivery settings.

• Demonstrable experience of process engineering and requirement documentation.

• Experience of working in a business and technology delivery environment.

• Experience of operating across multiple countries and cultures is desirable.

Desirable Experience:

• Experience working in the Logistics, Freight, Courier industry.

• Experience of major technology and business change programs.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses

• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders

• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

#IAGCARGO