Community Hub Duty Manager

We are looking for an experienced and enthusiastic Community Hub Duty Manager to join our Events team at Enable! 

About Us:  

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:  

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Community Venues Manager

Based: Wandsworth, Open Door Community Centre

Salary: £16,000 (FTE: £32,000)

Contract: Fixed Term for 6 months, Part Time 

Work Arrangement: 20 hours per week, Office Based

DBS: Basic

Role Overview:  

• The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.
• Reporting to the Community Venues Manager, the Community Hub Duty Manager will lead on the delivery and logistics of the programme that runs at Open Door Community Centre located in Keevil Drive, Southfields.
• The role is focused on being the main point of contact leading on the engagement with the community, ensuring the safety of the public that visit over the 3 days where the venue is open to the public, and leading on additional activations in school holidays as separate events.
• The successful candidate will make up the third person in the Community Venues team who will be there on a rota system to oversee and support the successful candidate within the venue on Hub days.
• The role is advertised as a 20 hour per week fixed term contract to commence from May 2025 – December 2025.
• The Community Hub Duty Manager will also be responsible for ensuring that health and safety procedures are adhered to when on site and will be tasked with setting up venues for smaller events and overseeing suppliers as they rig and derig equipment on event days.
• The Events team are a very busy, creative, tight knit group of vibrant professionals who strive to challenge and innovate wherever we can. We are a team of "yes" people who work tirelessly to deliver our events to the highest standard and pride ourselves on going the extra mile. We are a supportive team and have a flexible and collaborative approach to our work.

Main Responsibilities:   

• Overseeing the set up and break down of the wide variety of events
• Onsite event delivery to include but not limited to customer service, organizing suppliers, adhering to health and safety guidelines and guest management.
• Being the key contact on the day
• Having a comprehensive knowledge of the venue including any restrictions, rules or limitations and can communicate these to clients, guests and suppliers
• Effectively communicating event handovers
• Liaising with suppliers including availability checks, circulating briefings and schedules and general information enquiries.
• Attend weekly briefings lead by Community Venues Manager
• Creating comprehensive end-of-day reports after each event to feed back to management.
• Act as first aid and fire marshal (training will be provided)
• Ensuring the Enable events building is presentable and fit for purpose both pre and post events, by managing the day-to-day duties including cleaning, raising any health and safety concerns and reporting any maintenance issues to the Events Operations and Venues Manager.
• Carrying out regular inventory checks on equipment and reporting any damages
• Managing all storage areas, ensuring they are well organized and tidy.
• Ensuring they presentable and motivated to provide 5-star customer service and going the extra mile for all of our guests. Providing all staff with the knowledge to be able to confidently market and promote our services and events.
• To ensure consistent up to date information is displayed throughout the building and that the Enable brand is always presented professionally and clearly
• Ensuring all customer-related complaints, incidents and accidents are logged and reported to management

Skills and experience 

• Proven experience of event management
• Confidence to work independently and lead from the front
• Experience with dealing with the public and confidence to engage and signpost to services.
• A level of maturity and empathy is needed for this role to continue the growth and success of the community programme.
• Experience of managing and liaising with suppliers
• Passion for creating and delivering unforgettable events
• Exceptionally high standards of customer service, attention to detail and organizational skills
• Ability to communicate effectively and professionally with senior management, other staff, clients and members of the public
• Hands on/ proactive attitude on-site and pride yourself on going the extra mile to create the best event possible
• Ability to work under pressure and meet deadlines effectively
• Hold a full manual UK driving license (preferred but not essential)
• Personal License Holder (preferred but not essential)
• Any appropriate Health & Safety qualifications (Training will be provided)

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.  

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on [email protected]  

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.