Human Resources Officer

1st Shield Security Services is one of the UK’s most admired security providers. We are proud to deliver exceptional security services, offering our team unique opportunities to thrive in a fast-paced, innovative environment. As a trusted member of our team, you’ll play a critical role in maintaining our industry-leading standards.

Position Summary:
The Human Resources Officer at 1st Shield Security Services is responsible for supporting all HR functions, ensuring the effective management of personnel processes, and maintaining compliance with employment laws and company policies. This role plays a key part in recruiting, developing, and retaining high-quality staff to support the company’s operational and strategic goals. The HR Officer serves as a trusted point of contact for employees and management on all matters related to human resources and employee welfare.

Key Responsibilities:

• Recruitment & Onboarding:
  • Manage end-to-end recruitment processes including job postings, screening, interviewing, and reference checks.
  • Coordinate onboarding and induction for new employees, ensuring a smooth integration into the company.
• Employee Relations:
  • Act as the first point of contact for employee queries and concerns.
  • Support a positive and inclusive workplace culture by addressing issues promptly and professionally.
• Training & Development:
  • Identify training needs, coordinate staff development programs, and maintain records of training attendance and certifications (e.g., SIA licensing, first aid, and site-specific training).
• HR Administration:
  • Maintain accurate employee records, contracts, and personnel files.
  • Ensure timely updates of employee information, absences, and disciplinary actions.
• Performance Management:
  • Support line managers with appraisals, performance reviews, and the implementation of improvement plans where necessary.
• Compliance & Policy Management:
  • Ensure adherence to employment law, GDPR, and internal policies. Assist in reviewing and updating HR policies and procedures in line with legislative changes and company objectives.
• Payroll Support:
  • Liaise with the finance department to process payroll information accurately, including new starters, leavers, and any contractual changes.
• Health, Safety & Welfare:
  • Promote employee well-being initiatives and assist in managing health and safety compliance, risk assessments, and return-to-work processes.
• Disciplinary & Grievance Procedures:
  • Support investigations, prepare documentation, and assist managers in conducting disciplinary or grievance meetings fairly and consistently.

Skills & Qualifications:

• Proven experience in an HR role, preferably within the security services , facilities management , or service industry.
• Strong knowledge of UK employment law and HR best practices.
• Excellent communication and interpersonal skills.
• High level of confidentiality, professionalism, and attention to detail.
• Proficient in Microsoft Office Suite and HR information systems.
• CIPD qualification (Level 3 or above) is desirable.

Reporting To:

• HR Manager / Managing Director

Work Environment:

• Office-based, with regular communication across departments and occasional site visits to support operational teams.