Business Administrator Apprentice

Summary

Support the Responsible Business and Learning & Development teams on key initiatives, including early careers recruitment, training, diversity, sustainability, and pro bono work. This varied role contributes to strategic growth and joins a dynamic network of Business Services apprentices.

Wage

£25,000 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

37 hours a week

Start date

Tuesday 30 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsible Business (RB)

• Practical administrative and planning support for meetings, webinars, volunteering days and other initiatives. This could include sending a diary invite, booking rooms, coordinating sign-ups, and sharing information with attendees and participants, communicating with external organisations to make arrangements, and taking notes at meetings.
• Support their D&I Support Networks (which cover Faith, Gender Equality, Pride, Race, Social Mobility, Working Parents and Carers, including meetings, initiatives and events.
  Supporting data collection and data management (e.g. data about engagement in our programmes).
• Collating budget and expenditure information and processing invoices for payment.
• Supporting project work, where we are launching new initiatives. This could include doing research, contacting external organisations, writing up information and proposals and setting up the practicalities for new projects.
• Drafting internal and external RB communications, which could include: awareness raising and event-related information about their RB areas; social media posts and articles; intranet and website content; or RB newsletters and reports.
• Take a lead on the delivery of some joint RB and L&D initiatives (e.g. a community initiative or activity marking a D&I Support Network notable date, like Black History Month).
  Supporting ad hoc requests and acting as the first point of contact for enquiries.

Learning and Development (L&D)

• Administrative and planning support for meetings, courses and events. This includes sending diary invites, booking rooms, creating name badges and communicating with Reception, Hospitality and Maintenance.
• Supporting early careers events such as open days, online sessions, assessment days, vacation schemes and keep in touch events.
• Tracking course registrations, including signups, cancellations and interest.
• Monitoring course attendance.
• Issuing follow-up documents such as circulating slides, supporting materials and feedback forms.
• Collating feedback and chasing for responses.
• Tracking trainee review dates and forms and chasing supervisors when needed.
• Collating and tracking invoices, seeking relevant approval and finalising with Finance.
• Tracking trainee and solicitor apprentice buddy, mentor and supervisor expenses.
• Monitoring and updating the Intranet pages and early careers website pages. This includes updating documents, updating trainee and apprentice information (seats, supervisors, etc) and key dates and deadlines.
• Supporting ad hoc requests and acting as the first point of contact for enquiries.

Where you'll work

31 Hill Street
London
W1J 5LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LDN APPRENTICESHIPS LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

To meet the requirements of the Level 3 Business Administrator Apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

• Formal training, including online learning and internal learning events
• 1-2-1s with your coach and line manager
• Observing and shadowing colleagues
• Writing up learning reflections for your portfolio

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9 or A*-C)
• Maths (grade 9 - 4 or A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative