Senior Claims Adjuster - Power Generation
Location: Aldgate, City of London
Position Type: Permanent, 35 hours per week
Hybrid: 3 days in the office, 2 days working from home Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: To manage and handle Power Generation claims within the London Market Claims team. Reporting to the Energy Claims Manager in the day-to-day operation and control of the claims function, to ensure that Power Generation claims are settled on a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards. The successful candidate will also need to demonstrate effective market representation, the ability to skilfully negotiate complex claims, and the capacity to provide underwriters with accurate reserving data Key Responsibilities:
- Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
- Conduct face to face negotiations with client
- Attend meeting with clients along side Underwriters
- Ensures all claims allocated are controlled within company philosophies and SLA's
- Providing departmental reports where required.
- To be present at market meetings and conference calls when necessary.
- Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
- Assist internal stakeholders, undertaking any other ad hoc activities/project work required.
- Demonstrate that Lloyds minimum standards are being always met and be in a position to assist underwriters and claims adjusters to progress.
- Practice Tokio Marine HCC values, ensuring customers are always treated fairly.
- Ideally at least 5 to 10 years experience of Energy Claims experience
- An excellent knowledge of ECF and the Lloyd's Claims Schemes.
- Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
- Proven face to face negotiation skills directly with clients.
- Excellent written and verbal communications skills are essential.
- Excellent organization, numeracy and time management skills.
- IT literate with good working knowledge of Microsoft Office.
- ACII qualification or working towards.
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