Technical Support Officer

ROLE PURPOSE :

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

Roles And Responsibilities:

* Provide high-quality technical and administrative support to the Bereavement Services team.

* Deliver routine, complex, and emergency administrative tasks within set deadlines.

* Respond to customer queries professionally and escalate issues when required.

* Maintain excellent customer service standards and support the “Putting Residents First” approach.

* Organise meetings, prepare agendas, and take accurate meeting minutes.

* Maintain and update case management systems, databases, and records.

* Support operational staff with the use of internal systems and processes.

* Assist with financial administration, payment queries, and budget-related tasks.

* Ensure compliance with financial regulations and council procedures.

* Prioritise workload effectively and manage multiple tasks accurately.

* Work collaboratively within a multi-disciplinary team environment.

* Support service delivery across different locations and teams when required.

* Maintain confidentiality and handle sensitive information appropriately.

* Produce reports and management information as required.

* Escalate operational or service delivery issues to supervisors/managers.

* Assist with continuous improvement initiatives and service enhancements.

* Support training, induction, and development of new team members when required.

* Build positive working relationships with colleagues, service users, suppliers, and external organisations.

* Deliver administrative support that helps improve operational efficiency and resident services.

* Ensure all work is completed in line with service standards, policies, and performance targets.

Essential Requirements

* Minimum 5 GCSE passes including Maths and English or equivalent.

* Strong administrative and organisational skills.

* Experience supporting multi-disciplinary teams.

* Excellent ICT skills including Microsoft Word, Excel, and Google Docs.

* Experience using database or case management systems.

* Ability to manage high workloads and meet deadlines.

* Strong communication and customer service skills.

* Flexible approach to work and willingness to support different teams/locations.

* Positive “can do” attitude and ability to work independently and within a team