People, Culture & Workplace HR Apprentice

Summary

As Ofcom's People, Culture & Workplace Apprentice, you will have a unique opportunity to develop your skills across different HR disciplines, building strong foundations in the profession whilst contributing to high impact and meaningful work.

Wage

£25,662 a year

We understand everyone’s circumstances are different therefore we provide colleagues with a £1,000 cash allowance to provide the flexibility around purchasing benefits that suit their needs and lifestyle. This can also be taken as cash.

Training course

HR support (level 3)

Hours

Typically Monday to Friday, 9am to 5pm, however we are open to flexible working arrangements.

35 hours a week

Start date

Monday 6 September 2027

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role will involve responding to day-to-day HR queries, while supporting a variety of HR processes that range from routine administrative tasks to more complex matters. These responsibilities span the entire employee life cycle – from recruitment through to retirement. You will also be expected to maintain accurate records using HR systems, provide relevant HR information to employees and stakeholders, and collaborate with teams across the organisation to support and implement HR-related changes.

Your Key Responsibilities:

1. Support recruitment activity, including coordinating recruitment processes and helping to provide a positive experience for candidates and hiring managers.
2. Assist with key People Operations activities and queries, helping to ensure employee information and changes are processed accurately and efficiently through great customer service and accuracy.
3. Support the production, checking and analysis of people data to help colleagues and leaders understand our workforce and make informed decisions.
4. Assist with implementing and improving our people technology offer, helping colleagues utilise best in class tools to resolve their queries, including AI.
5. Assist with employee relations activity, including preparing information and documentation and supporting the effective management of cases, while assisting with reviewing and updating people policies.
6. Support the delivery of learning and development activities, including coordinating learning opportunities and maintaining relevant information and records.
7. Contribute to the delivery of Ofcom’s early careers programmes, supporting activities across attraction, recruitment and programme delivery.
8. Help prepare communications, guidance and other resources that make People and Culture processes easier for colleagues and managers to understand and use.
9. Contribute to projects and initiatives across People, Culture & Workplace, taking responsibility for agreed activities and seeing them through to completion.

Where you'll work

Riverside House
2A Southwark Bridge Road
London
SE1 9HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English Language (grade 4 and above)
• Maths (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative