Tenancy Management Officer

Tenancy Management Officer

Greenwich

£35,000

Fixed Term Contract until 19 December 2026

Hyde is looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Tenancy Management Officer at Hyde, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.

Key Duties

• Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records
• Prepare case files for legal action, representing Hyde in court where required
• Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases
• Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions
• Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes

Why Join Hyde?

Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Tenancy Management Officer we’re seeking someone who can bring:

• Proven experience in managing ASB and tenancy enforcement cases within social housing
• Strong communication, collaboration, and interpersonal skills
• A proactive mindset and passion for building safe and thriving communities
• The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.