Customer Support Coordinator (London) (London)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking for a Customer Support Coordinator to join our team to work across our scheme to support Customers who have a range of needs . This vacancy is a Fixed Term Contract . Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with our Customers to develop and deliver support and intensive housing management services to vulnerable people within our autism service in Finchley which supports 10 service users who have their own independent self-contained flats.

The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.

• Promote choice, independence, integration within the local community and development of skills
• Support our Customers as individuals to achieve their personal goals helping them to take part in a wide range of interests and activities such as shopping trips, arts and crafts and days out
• provide support to Customers to make and attend appointments where necessary.
• keep up to date with all admin work including emails, reviews and support plans.
• work with colleagues, families (where applicable) and other professionals for the benefit of our Customers.

This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Please note that this role operates on a 7day work rota which will include some night duties. There will be an additional sleep allowance of £9.21 per hour paid for this

For more information, please download our job profile available on our website.

More about you

Here at Places for People we are looking for someone who is as spirited as we, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers. 

A Customer Support Coordinator this is a rewarding position – responsible for building relationships and trust with the people we support who have autism. Our Customers are very independent and your duties are varied, and no two days will be the same

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.  A good knowledge of the benefits system would be desirable but not essential.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position. 

You don't need previous experience in the role, we'll provide you with all the training you need including supporting you to gain a recognised qualification in Health and Social Care.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected] .

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities