Team Lead, Account Management Team

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you’ll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.

This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What you'll do

• Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions.
• Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue.
• Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth.
• Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution.
• Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach.
• Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health.
• Champion a high-performance, commercially driven, customer-first culture within the Account Management team.

Requirements

What you'll need

• A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals.
• Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment.
• Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business.
• Experience coaching and managing a high-performing, geographically dispersed team.
• A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value.
• Exceptional communication, negotiation, and stakeholder management skills.
• Comfortable thriving in a fast-paced, results-focused environment.
• Flexibility to work across time zones to support a global team and customer base.

What Will Set You Apart from Other Candidates

We’re looking for someone who doesn’t just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You’ll stand out if:

• You’ve personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results.
• You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth.
• You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal).
• You’ve coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes.
• You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days in a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.