Senior Controller London- Purley Way

Senior Controller Vacancy – Purley Way Control Centre

Location: South London
Closing Date: Friday 6th June 2025

Arriva London is seeking a Senior Controller for the Purley Way Control Centre , a key role within the Route Management Team . This position reports directly to the Control Centre Manager and is responsible for the day-to-day supervision of the iBus Control Centre. The successful candidate will ensure Arriva London meets or exceeds the performance and service standards set by Transport for London (TfL) and Arriva .

Key Responsibilities

Service Quality & Control

• Manage the daily regulation of bus routes to exceed QIC standards and targets.

• Lead control operations during emergency situations, following the agreed reporting procedures.

• Minimize service disruption through effective use of control strategies including curtailments, projections, holding, and regulating departures.

• Use local route knowledge to implement safe, efficient diversions.

• Maintain accurate, audit-ready performance logs and paperwork.

• Build positive working relationships with internal and external stakeholders.

• Monitor service control using Hyperion and other systems, providing regular reports and insights.

• Ensure adherence to mitigation and service control strategies, including timely communication with stakeholders.

Supervisory Responsibilities

• Oversee and supervise controllers on a shift basis, ensuring efficient deployment aligned with business needs.

• Identify training needs, conduct assessments, and implement development plans for controllers.

• Mentor and coach both new and experienced controllers to uphold Arriva standards.

• Foster a collaborative working environment with operations, engineering, and commercial teams.

• Address underperformance or behavioural issues through appropriate action, including investigations or escalation where necessary.

• Ensure compliance with PCV regulations and the Road Traffic Act, including monitoring driver hours and safety practices.

• Conduct live mileage checks to ensure accuracy and compliance with internal standards.

Service Planning & Project Support

• Contribute to service change proposals through data analysis, observations, and recommendations.

• Identify and report consistent gaps or inefficiencies in service delivery.

• Support initiatives to improve operational effectiveness and customer satisfaction.

Garage Duties (as required)

• Supervise garage operations, including opening/closing, run-out coordination, and casualty cover.

• Handle lost property or cash duties in the absence of a GSA or controller.

• Perform general administrative and support tasks to maintain smooth garage operations.

Other Duties

• Conduct operational observations and investigations as directed.

• Attend site visits and stakeholder meetings.

• Undertake any other reasonable tasks in line with operational needs.

Requirements

Knowledge, Skills, and Experience

• Excellent communication and interpersonal skills.

• Proven ability to collaborate across departments and stakeholder groups.

• High level of commercial awareness with a focus on cost efficiency.

• Strong analytical skills and the ability to work effectively under pressure.

• Solid working knowledge of iBus systems and relevant control centre technologies.

Reporting Line

Reports directly to: Control Centre Manager
Note: This job description serves as a guide. Responsibilities may evolve in line with operational needs, and the Senior Controller is expected to carry out any reasonable duties as directed.