Customer Success Manager

Oneflow is a fast-growing tech scale-up headquartered in Stockholm, Sweden. We have developed a platform that automates the entire contract process from start to finish—all in one place. We transform clunky and static contracts into helpful, fully digital contracts that feel almost magical.

Our Customer Success Team is now looking for a new Customer Success Manage r to ensure our customers continue receiving the love they deserve! The Customer Success Manager for the UK will be a part of a small, dynamic London team consisting of Sales, where the success of our customers always comes first.

Who we are

We believe that teamwork, trust, and, of course, having fun along the way are the key ingredients for our customers' success! We get energized by the idea of providing an experience that far exceeds our customers' expectations.

You’ll work closely with fellow Customer Success Managers and Marketing within Oneflow, as well as the Sales team in the UK.

Who you are

• You are a good listener and problem solver who always goes the extra mile to ensure an outstanding customer experience. You have a passion for finding the right solutions, providing valuable recommendations, and maintaining high standards in everything you deliver. Having an affinity with project management is crucial for success in this role.

• You thrive in a fast-paced environment and can easily adapt to change. You feel confident leading customer projects, whether it's for a small HR team or a large global corporation. You have a keen eye for areas of improvement and always look for ways to enhance and streamline our onboarding process.

• You'll be working with multiple customers at the same time and enjoy bringing projects to successful completion. Additionally, you’ll receive close guidance and support to help you feel comfortable in assisting our new customers as quickly as possible. Your development is our development!

What you'll do

As a Customer Success Manager, you will be the primary point of contact for our customers during the onboarding phase and throughout the customer's life cycle. Our goal is to provide our customers with the tools they need to successfully implement our product and achieve the desired results. It’s your job to deliver initial value and lay the foundation for future growth.

You will:

• Oversee the onboarding process for new customers, ensuring smooth implementation and rollout with key stakeholders.
• Drive efficient usage of our tool and increase customer engagement through workshops and training sessions.
• Collaborate closely with the Sales team to ensure the best possible customer experience.
• Work with the Solutions, Product, and Integration teams to ensure successful technical implementations when needed.
• Build strong relationships and challenge customer mindsets during the transformation phase (change management).
• Develop and maintain a high level of industry knowledge about our product and services.
• Identify, run and close Up- and Cross sales opportunities, both individually and together with the sales team

Skills and experience

• Results-driven, adaptable, and open to coaching.
• Project management skills with a structured approach.
• Interest in technical integrations (how Oneflow connects with CRM, ATS, and HR systems).
• A clear and passionate communicator with excellent written and verbal skills in English.
• Self-motivated, curious, and able to adapt quickly to shifting priorities.
• Commercial mindset, always on the look-out for upsales possibilities
• Bonus points if you speak French or another language from one of our markets

Come work with us

We value gender equality and diversity in organisation, so we strive for a team that reflects the diversity in today's society. At Oneflow we currently have 34 nationalities and are proud of an extremely diverse workplace. Our recruitment is based on competence.

The recruitment process starts with an interview with Aleksandra from the People team. This is followed by a personality and logic test, then an interview with the VP of Customer Success, and a case assignment with an interview.

We can’t wait to meet you! 🎉

Visit our website for more information about our product and Oneflow. Visit our career page for more information about our culture and future colleagues. 💜