Property Maintenance Administrator

Connells Group
South Woodford, Greater London

Property Maintenance Administrator

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Bromley . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

We offer a competitive salary of £25,000. Including the following benefits:

  • Aiva Digicare + workplace / Car leasing and cycle to work scheme
  • Colleague discount scheme / Perks at work / Gym discounts
  • Life assurance / Workplace pension scheme

What's in it for you as a Property Manager?

  • Get full training and development
  • A good understanding of estate agency business
  • Fast paced, fun environment
  • Regular team meetings
  • Full company briefings
  • A career pathway

Key responsibilities of a Property Manager

  • Act as a central point of contact managing the effective resolution of queries from clients and staff
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

  • Strong customer service skills and confident communicator
  • Good team player
  • Ability to stay calm under pressure
  • Excellent negotiation and influencing skills
  • Excellent planning and organisational skills
  • Good analytical ability

Posted 2025-08-21

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