Road Logistics Sales & Customer Service Manager

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. We have an exciting and rare opportunity for a Road Logistics Sales & Customer Service Manager to join our market-leading Road Logistics business unit and play a pivotal role in driving growth across an already successful and motivated sales team. If you have proven sales expertise, thrive on developing people, and are ready to make a real impact, this could be the perfect next step in your career! Your Role We are looking for a target-driven Sales & Customer Service Manager who is passionate about achieving results and developing high-performing teams. In this role, you will help us reach the next level of commercial success while ensuring a business environment where our employees can thrive. You will take full responsibility for the smooth running and continued development of our Glasgow branch. By aligning your team with Kuehne+Nagel's strategic goals, you will drive sustainable profit growth and ensure all individual and team targets are met. With your strong background in sales, commercial management, and people leadership, you'll influence, support, and inspire your team to deliver outstanding results in a dynamic, target-focused environment.How you create impact

• Ensure revenue and consignment growth, achieving or exceeding the Branch budget.
• Deliver training and coaching to your team to continually strengthen our sales capability.
• Provide outstanding internal and external customer service at all times.
• Monitor consignments to guarantee exceptional service standards throughout the customer journey.
• Prepare weekly and monthly sales activity reports.
• Build and maintain a strong understanding of all Freight services, administrative procedures, and operational processes.
• Regularly review processes, identify improvement opportunities, and champion continuous improvement within the branch.
  Solid experience and knowledge of Overland / Road Freight operations.
• Previous experience in a senior or supervisory role within a target-driven sales environment.
• Proven background in sales, commercial activities, and people management.
• Strong customer focus, with demonstrable stakeholder management and networking skills.
• Excellent influencing skills and commercial awareness within a competitive industry landscape.
• Ability to build meaningful relationships and confidently negotiate internally and externally.
  Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.