Front of House Support (Hiring Immediately)

Contract Period: 16 November – 20 December 2026

As part of the Front of House Support team at Poolhouse, your role is to help ensure the smooth running of daily operations and deliver an excellent guest experience.

You'll provide flexible support across the bar, floor and wider Front of House operation, assisting wherever needed to maintain efficient service and high standards.

From preparing service areas and assisting with food and drink delivery to clearing tables, maintaining cleanliness and supporting colleagues during busy periods, you'll play an important part in keeping the venue running smoothly.

This is a hands-on, fast-paced role requiring teamwork, adaptability and a positive, proactive attitude.

What Success Looks Like

• Guests receive friendly, efficient and attentive service.

• Bar and floor teams are supported throughout service.

• Food, drinks and other service items are delivered promptly and carefully.

• Tables, service stations and guest areas are kept clean, organised and ready for use.

• You adapt to different tasks and areas of the venue depending on operational needs.

• You follow company procedures, health and safety requirements and service standards.

• You work collaboratively, remain dependable and maintain a positive attitude during busy periods.

Fixed-Term Arrangements

This is a temporary position running from 16 November to 20 December 2026 , inclusive, to provide additional operational support during the busy festive period.

Due to the short duration of the assignment and operational requirements during this period, annual leave cannot ordinarily be taken during the fixed-term engagement.

Annual leave entitlement will continue to accrue throughout the employment period. Any accrued but untaken statutory holiday entitlement will be calculated and paid upon termination of employment, together with the employee's final pay, subject to applicable statutory requirements.

The employment will end automatically on 20 December 2026, unless otherwise agreed in writing.

Our Way of Working

This role is delivered with care, curiosity and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Provide general support across Front of House operations, including bar, floor and guest service areas.

• Assist with the preparation, setup and closing of service areas.

• Support the delivery of food, drinks and other items to guests as required.

• Clear, clean and reset tables and service areas to maintain operational efficiency.

• Assist with restocking supplies, equipment and service essentials.

• Maintain cleanliness, organisation and presentation standards throughout the venue.

• Respond promptly to guest requests and assist colleagues in delivering a positive guest experience.

• Carry out other reasonable Front of House duties as directed by management.

Skills, Knowledge and Expertise

• Strong work ethic and ability to stay focused in a fast-paced bar
• Organised, reliable, and efficient
• Calm and helpful under pressure
• Team-first mindset – always looking for ways to support
• Good attention to detail and commitment to cleanliness
• Willingness to learn and take feedback
• Physically fit and comfortable with active, on-your-feet work
• Positive, humble, and proud to do the behind-the-scenes work that makes the whole bar shine

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Free nutritious meals at work