Social Media Community Manager & Moderator - Korean

Where: Remote from UK

Type: UK Hourly employee

Join Us at Social Element!

Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.

To #makesocialbetter , we are looking for native level Korean  Social Media Community Managers to excite and engage with some of our client's communities.

Community Managers & Moderators

Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

What You’ll Do

In this exciting opportunity, you’ll be an essential part of our team, connecting with a brand's audiences for the  Korean  markets.

You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.

You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

Working Hours

We are looking for you to have mixed flexibility across weekdays, evenings, and weekends to cover all possible project hours, as we are completely driven by our client’s needs.  More info will be given on this in the process.

In particular, we are looking for candidates to have UK evening availability as an ideal solution for some of our projects.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Excellent Korean  language knowledge: As you’ll be posting messages on social media, it’s a must to have superb writing skills in the  Korean  language.

Advanced English language skills: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.

Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.

Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.

A confidence with digital technology, as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc

✨ A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

IT Policy

We operate a BYOD (Bring Your Own Device) Policy, which means to carry out this work your PC will need to meet the following requirements:

• Operating system - Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.

• At least 8GB RAM (16GB recommended)

• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).

• 40 GB available HDD (SSD recommended)

• A Webcam and headset

• Android or iOS device for 2FA

• You will need to have a Facebook account if the project requires it

Note:

• Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

• Use of a touchscreen monitor without a keyboard and a mouse isn't allowed.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

The hiring process for this position will be made up of the following stages:

Online Assessment 

Behavioural interview with one of our Talent Team Member

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply ️

Simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work

• Why you are interested in being part of our team at Social Element

We are excited to receive your application! ❤️