EMEA Security Control Centre (ESCC) Supervisor

EMEA Security Control Centre (ESCC) Supervisor
Permanent
Location: London
Hours: Full Time, 42 hours per week, 4 on, 4 off, days & nights, 07:00 - 19:00, 19:00 - 07:00
Pay : £22.04

Join Our Team as an EMEA Security Control Centre (ESCC) Supervisor

We are looking for a ESCC Supervisor to join us at our client site in London. Our client is home to a large multi-media company which includes, films and TV Shows.

As an ESCC Supervisor you are an integral part of the team, overseeing the daily operations of the ESCC, ensuring effective and timely responses to incidents, and managing personnel, systems, and procedures. They ensure that all operations are conducted in line with established policies and procedures. The supervisor also develops and implements security policies, supports travel risk management, and provides guidance and training to ESCC operators while maintaining exceptional customer service standards.

As an EMEA Security Control Centre (ESCC) Supervisor you will be responsible for:

• Monitor and manage incident alert and response platforms 24/7 to identify, assess and escalate incidents according to SOPs.
• Report incidents throughout the EMEA region as per SOPs.
• Collate and report on security related intelligence to safeguard all staff members that are traveling or based in the EMEA region.
• Supervising emergency procedures across the EMEA region including local emergency procedures.
• Supervising and co-ordinating the out of hours' security team operations across the EMEA region.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites

What we are looking for:

• SIA – DS licence
• Proven experience in supervisory roles within a security operations centre environment within the Corporate Security sector at a multi-national, global organisation
• Proven knowledge and experience in the supervision and use of physical security systems and principles. (Not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.)
• Experience in monitoring, reviewing, escalating, and managing security incidents across multiple countries within Europe, The Middle East and Africa in a highly demanding and at times, stressful environment.
• Proficient in the use of the Microsoft Office package. (Word, Excel, Outlook, PowerPoint, and Teams)
• A methodical, structured approach to incident escalation, management, resolution and reporting.
• Excellent interpersonal and communication skills with an excellent command of the English language both verbally and in writing.
• Can deliver succinct, clear verbal and written reports where necessary.
• Demonstrate the ability to think and act quickly in emergencies or under pressure.

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.