Digital Account Director (Maternity Cover)

Contractual start date: 1st December 2025
Contractual end date: 1st December 2026 (with the possibility for extension)

Who we are

We’re The Kite Factory, an independent media agency that fuses Heart, Art, and Science to craft creative media ideas that deliver . We’re here because we spotted a gap: too many agencies focus either on bold ideas or on measurement, but rarely both. We believe the magic happens when you bring them together. Smart, strategic, and creative media that doesn’t just look good on paper but delivers in the real world.

Our roots are in measurement, but our craft is in turning insight into action. That’s how we drive real results for ambitious commercial and third sector organisations like WaterAid, David Lloyd, London Zoo, Breast Cancer Now and White Claw.

We’re now over 100 specialists strong - strategists, planners, creatives, and data geeks, united by curiosity, craft, and a passion for growth - yours, ours, and our clients’. In the past five years, we’ve grown fast, winning major clients and industry accolades including Campaign’s Independent Agency of the Year 2024 and Sunday Times Best Places to Work 2024 and 2025.

People love working here, and it shows. We’re proud to hold IPA Platinum status and be consistently named a Campaign Best Place to Work.

What we are looking for

We’re looking for a commercially minded, collaborative and forward-thinking Digital Account Director to join our paid media agency’s Digital team. You’ll thrive in this role if you’re passionate about driving Digital growth for clients, excited by innovation in paid media, and are confident in leading teams and conversations at a senior level.

You’ll bring a solid track record of delivering successful multi-channel Digital campaigns across Paid Search, Paid Social and Programmatic. Just as importantly, you’ll be a natural relationship builder who can spot growth opportunities, articulate Digital strategy clearly to senior stakeholders and inspire your team to deliver best-in-class work.

Your role

This role is maternity cover.

Your core daily responsibilities will be to lead and manage the online media activity across a portfolio of client accounts. You will oversee and support a Digital team to ensure high-quality delivery across all Paid Search, Paid Social and Programmatic campaigns, whilst building strong relationships with senior client stakeholders, becoming their trusted advisor on all things Digital.

You will actively identify opportunities to grow your client accounts and drive measurable results across a portfolio of KPIs and reporting sources, whilst upkeeping weekly financial forecasting of your clients to be reported back to the business.

As Digital Account Director you will also collaborate with offline media teams to deliver fully integrated, cross-channel strategies, providing clients with innovative, forward-thinking Digital recommendations that align with their business goals.

In addition, you will maintain operational excellence and ensure best practices are followed across all accounts, working closely with the wider Digital Director team on managing the department’s training, resource, processes, best practices guidelines and overall operations.

Skills and experience

The right candidate for this role:

• Must have worked at an independent media agency and held a previous Digital Account Director role, across multiple accounts.
• Must be passionate about Digital media with a solid understanding of strategy development, and proactive in keeping up with industry trends.
• Must have planned and bought media across all core Digital channels – Paid Search, Paid Social and Programmatic.
• Must have extensive experience across the funnel – specifically in direct response media, with proven performance optimising towards a cost per / ROI.
• Must have experience in building client relationships, senior stakeholder management and in increasing the profitability of client accounts.
• Must have commercial acumen and experience in business financial forecasting management.
• Must have experience managing internal people, with a focus on learning and development, task management and effective team utilisation.
• Must be a confident communicator, be able to engage internal and external senior stakeholders and present complex ideas clearly.

Our Culture

We’re immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations. Here, every voice is heard and valued. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together .

Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together.

What’s in it for you?

As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.

Inclusivity and Belonging

At The Kite Factory, we welcome applications from all walks of life including those who are under-represented in our industry. We’re committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences. It’s so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.

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