Aftersales Administrator

Aftersales Administrator
Department: Aftersales Department - Passenger Cars
Report To: Head of Aftersales
Work Location: Uxbridge, England, UB8 1DH (Fully Office-based)

• Manage the Head of Aftersales’ diary, prioritizing meetings, handling scheduling conflicts, and ensuring all preparatory materials are ready for daily appointments.

Inter-departmental Coordination:

• Act as the primary point of contact for all after-sales departments. Facilitate communication to ensure workflow efficiency and resolve administrative bottlenecks between teams.

Reporting & Data Consolidation:

• Collect and consolidate performance data from various departments to produce comprehensive monthly, quarterly, and annual reports.

Meeting Management:

• Organize departmental meetings, prepare agendas, and take minutes. Follow up on "action items" to ensure team tasks are completed on time.

Document Control:

• Maintain an organized digital filing system for service contracts, warranties, and departmental policies.

【Job Requirements】

Communication Excellence:

• Exceptional verbal and written communication skills. You must be comfortable interacting with everyone from frontline technicians to senior stakeholders.

Presentation Mastery:

• Highly proficient in creating visually compelling and professional presentations (PowerPoint/Keynote) that tell a story with data.

Technical Literacy:

• Solid knowledge of Excel. You should be comfortable with basic formulas (e.g., VLOOKUP, SUMIF, Pivot Tables) to clean and organize data.

Attention to Detail:

• A "sharp eye" for accuracy; ensuring that reports are error-free before they reach the Head of Aftersales.

Multitasking Ability:

• Proven ability to manage multiple deadlines in a fast-paced environment without losing composure.

• Carry out any other reasonable task instructed by the Head of Aftersales.

【We offer】

• Performance and experience-based competitive remuneration;

• Scottish Widow workplace pension;

• 25 days paid holidays + public holidays;

• On-site free parking;

• Commute allowance;

• Car sacrifice scheme

• Department & company wide teambuilding events;

• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏