Resource Support Administrator

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Job reference 326277
Resource Support Administrator
Salary from £25,721 per annum, 22.5 days annual leave plus bank holidays rising with service
A company pension scheme with highly competitive contribution rates
Permanent, Full time
Heathrow Worldwide Distribution Centre, Hurricane Way, Langley, Slough, SL3 8AQ

Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK largest, and most efficient automated Hubs in the UK. Worldwide import and exports items are processed through HWDC, which operations 24/7 to strict customs and aviation security specifications and connects over 195 countries worldwide.

Are you highly organised, detail-oriented, and confident with Excel and reporting tools? Join our team as a Resourcing Support Administrator , where you'll play a vital role in supporting the Resource Manager and ensuring smooth operations at HWDC across the shift.

Duties

• Supporting the Resource Manager with daily and shift-based reporting.
• Communicating with staff to resolve queries and provide timely updates.
• Managing and updating absence records, trackers, and reports.
• Monitoring attendance, lateness, and early leavers – and escalating as needed.
• Running key reports: Absence, Welcome Back Meetings, G/L Accounts, Variable Pay.
• Collecting and updating sign-on sheets and staffing numbers.
• Assist in producing shift capacity plans for staffing numbers and producing reports to generate budget details.
• Handling staff queries during Window Time (OT, A/L)
• Other ad-hoc duties when required.

Attendance - Monday to Friday 06:24-14:00

About you

• From a staff resouring/planning background.
• Excellent IT computer skills, especially in Excel, reporting and data analysis.
• Strong communication and organisational skills.
• Ability to work independently and manage multiple tasks under pressure.
• A proactive approach to problem-solving and attention to detail.

Closing Date: Sunday 20th July. Please note, this advert may close early if the appropriate number of applications has been reached.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Trust is the foundatio n of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

#LI-Onsite #LI-POST #LIMRT

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