Operations Associate (£29- £32k + bonus)

Who is Practi?

Practi is building the FinTech for UK Healthcare . At a time when the healthcare landscape in the UK is changing rapidly, we're building solutions for both healthcare professionals, and patients, that increase access to healthcare for everyone.

54% of patients who attend a private medical clinic for an assessment consultation, then decide not to move forward, and our research tells us this either due to patient anxiety and/or affordability of the treatment.

Practi has built a platform that allows clinicians to give their patients a premium experience with educational treatment content to ease anxiety about moving forwards, with an embedded finance solution that allows patients to apply for finance to eliminate affordability as a barrier to receiving healthcare.

Practi is a corporate venture, proudly part of the Simplyhealth group (a purpose-driven B Corp), which means we have all the financial stability and industry expertise or an established player, but with the agility and autonomy of a start-up.

We're passionate about solving these issues for everyone, and whilst we've started in the Dental sector, we have big plans to expand across multiple healthcare verticals. We’ve got a world-class leadership team onboard, led by a successful serial entrepreneur, and we're actively building out the team as we begin to scale - come join us!

About the Role

We are looking for a detail-oriented and organised Operations Associate to join our rapidly growing team. In this role you’ll be instrumental in ensuring the smooth operation of our FinTech for Healthcare platform, from customer onboarding and support, to billing and process improvement. You’ll collaborate across teams to enhance workflows, solve operational challenges, and drive efficiency.

As an early-stage company, we value adaptability. You’ll play a key role in building and refining our processes—whether improving existing workflows or creating new ones from scratch. This is a varied role that is growing and evolving as quickly as our business. Every day will bring new challenges, offering a great opportunity to make a real impact and grow with us!

Requirements

Key Responsibilities

• Customer Onboarding: Ensure a seamless onboarding experience by coordinating with partners and internal teams across the business to meet all requirements efficiently.
• Process Development: Identify pain points, share insights, and recommend improvements to streamline business operations.
• Customer Support: Be the first point of contact for customer inquiries, providing support via phone and chat to help them get the most out of our platform.
• Regulatory Compliance: Work with the compliance team to ensure all operational processes meet regulatory requirements.
• Data Management: Handle and process sensitive data with accuracy and efficiency.
• Financial Operations: Assist with payments, invoicing, financial reporting, and audits.

Who You Are

• Organised: Skilled at managing and prioritising multiple pieces of work effectively.
• Proactive: Self-starter with a strong bias for action and getting things done at pace.
• Attention to Detail: Highly accurate and precise, with a keen eye for spotting inconsistencies and discrepancies.
• Excellent Communicator: Strong verbal and written communication skills for engaging with customers and collaborating with colleagues.
• Fast Learner: Quickly grasps new concepts, tools, and processes; comfortable navigating ambiguity to resolve challenges.
• Curious & Data-Driven: Enjoys digging into data, spotting trends, and using insights to improve processes and decision-making.
• Team Player: Works well with others and thrives in a collaborative environment.
• Eligibility to Work in the UK: Must have the legal right to work in the United Kingdom (e.g., Citizenship, ILR, valid work visa).
• No Need to Tick Every Box: If you’re excited about this role but don’t meet 100% of the requirements, we’d still love to hear from you! We value potential and a willingness to learn.

Desirable Skills & Experience

• Previous experience in an operations role at a startup or fast-paced environment, preferably in healthcare, finance, or SaaS
• Tech-savvy and comfortable using a range of tools; experience with Intercom, Stripe, HubSpot or Airtable is a plus.

Working Pattern

• 3 days a week in our office (WorkingFrom Hoxton, 32 Blackfriars Road, Southwark, SE1 8DP)

Benefits

Benefits

• Up to 10% in Employer Pension Contribution
• Health Cash Plan
• 4x Life Insurance
• 28 Days Holiday (36 including Bank Holidays)
• £600 Health & Wellbeing budget
• Quarterly Team Away Days
• Flexible Working

The Importance we Place on Equity, Diversity & Inclusion

• Building a company to serve clinicians and patients in healthcare means we need to maximise our diversity of thought, so we can bring the best solutions to bear on such important problems. We also know that diversity of thought is a product of diverse talent, which manifests itself in many ways.
• Gender, sexual orientation, ethnicity, neurodiversity and socio-economic background are all dimensions that we care about and we encourage applications from typically under-represented groups .

Our Values at Practi

• 💪 Courage : Choosing bravery over comfort, we stand firm in our values and tackle difficult tasks head-on. We lean into challenges, knowing that progress require resilience and bold action.
• 🤝 Trust : We count on each other by fostering an environment of transparency, integrity, and accountability. With ownership of our actions, we create a foundation of reliability, allowing us to operate with autonomy while supporting each other when needed.
• 🤾‍♀️ Ambition: Unapologetically bold, we push ourselves to achieve more, constantly striving for excellence. We drive progress with pace, always questioning the status quo and finding new ways to make a meaningful impact for both our team and our customers.
• 😂 Play: We believe in taking our work, but not ourselves, seriously. By bringing, levity, and joy to our day-to-day, we create a positive atmosphere where we can do our best work, celebrate successes, and build meaningful relationships with each other.
• ❤️ Humanity : Empathy, compassion, and inclusion are at the heart of how we operate. We bring our whole selves to work, creating a supportive and safe environment where everyone feels valued. By practicing active listening and kindness, we strengthen our team and our culture.
• 🤔 Curiosity : We are committed to continuous learning, always seeking new knowledge and growth opportunities. With humility, we approach each day with a hunger to improve, knowing that small, consistent steps lead to transformative results over time.