Apprentice Billing Specialist

Summary

Kickstart your career as a Billing Specialist at DSV in Feltham! Are you ready to take your first step into the professional world? DSV is looking for enthusiastic individuals to join our team as Billing Specialists in Feltham. No experience? No problem! We provide all the training you need to succeed.

Wage

£16,890 a year

Starting wage £8.12 per hour Increasing to £9.20 after 6months Increasing to £10.25 after 12 month if below 21 years old, or £12.21 if 21 years and over

Training course

International freight forwarding specialist (level 3)

Hours

Monday - Friday, 8.00am - 5.00pm.

40 hours a week

Start date

Monday 5 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn the Ropes: Get hands-on experience managing billing for customers and overseas agents
• Control Costs: Help us keep our finances in check and learn about cost management
• Solve Problems: Become a problem-solver by addressing any invoicing issues
• Update Systems: Keep our billing system up to date with the latest client rates
• Build Relationships: Communicate with our overseas offices, agents, and customers

Where you'll work

Great South West Road
Feltham
TW14 8NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

International freight forwarding specialist (level 3)

What you'll learn

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air. Use and adapt terminology appropriate to the air freight industry.
• Air. Select and use documentation appropriate to the air freight industry.
• Ocean. Use and adapt terminology appropriate to the ocean freight industry.
• Ocean. Select and use documentation appropriate to the ocean freight industry.
• Road. Use and adapt terminology appropriate to the road freight industry.
• Road. Select and use documentation appropriate to the road freight industry.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.

Training schedule

• International Freight Forwarding Specialist Level 3 Apprenticeship Standard
• On-the-job training

Requirements

Essential qualifications

GCSE in:

• English (grade Pass)
• Maths (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Number skills
• Logical
• Team working
• Eager to learn