Solutions Manager Operations and Continuous Improvement

We are excited to offer a fantastic opportunity for a Permanent Solutions Manager Operations and Continuous Improvement offering remote working with travel and meetings to either our Birmingham or London office.

HOURS OF WORK Monday to Friday, 37.5 Hours a week

Join our vibrant, inclusive community in Complex Facilities working on the development of a compliant, deliverable and bid winning technical solution for the Bid on behalf of the Bid Lead.

You will be part of a team providing, specialist solutions architecture and co-ordinating the design and articulation of compelling, innovative, and effective solutions aligned to our customers' requirements.

What you will do:

• Develop and shape the contract business plan for a defined area within a contract in line with the contract strategy and working closely with the BD and bid team.
• Development of our understanding of the Client’s service requirement and the service delivery solution
• Preparing for, engaging in and meaningfully contributing to critical bid and solution development workshops.

Finance/Operations:

• Lead, review and challenge to ensure a consistent, challenging but deliverable approach is adopted.
• Interpret data and management information in order to extrapolate performance
• Maximise efficiency and effectiveness, actively sharing best practice and seeking opportunities for service and margin improvement.
• Plan for the efficient management of resources, employees, fleet, suppliers and subcontractors
• Ensure that business imperatives are clearly communicated and understood throughout the team.
• Support and contribute to continuous improvement
• Owning the operational solution, coordinating the contribution of all workstream owners into a coherent high-quality proposition aligned to customer needs
• Development of innovative delivery solutions which optimise both the qualitative and commercial evaluation of our bid
• Supporting the Bid Lead throughout the various stages of the bid. Specifically providing integrated solution support in a timely manner as part of the overall bid process
• Working with the procurement lead to develop and establish the supply chain strategy and confirming that primary supply chain partners are both appropriate for the role, are clear regarding the tasks expected and support the development of a winning bid.
• Working closely with operational teams in the business to draw on their experience, knowledge and reach agreement on the optimal solution design.
• Contributing to the design of Target Operating Models that meet customer needs, Amey business requirements, and align with win strategies.
• Leading the development of the operational organisation structure which is optimised for the delivery of the operational solution.
• Actively engage in the development of the cost model, working closely with the Estimator to develop robust but competitively priced proposals
• Supporting an effective handover to the mobilisation and transition team that explains the solution thoroughly and allows the account team to launch, run, and use the solution that has been designed.

Customer/Market:

• Understand, anticipate and deliver client requirements
• Support and implement a culture of customer centricity
• Manage supplier relationships
• Support and reflect the ‘One Amey’ culture within the business
• Support a culture of compliance
• Demonstrating an understanding of relevant markets, customers and opportunities, to support the development of customer-focussed, tailored solutions and proposals – Demonstrating (to internal stakeholders) the competitiveness of our solution, how the solution meets customer needs and requirements, and the winnability of the solution against Amey's competitors

Delivering a Winning Bid:

• The development and written articulation of high-quality, tailored, and integrated solutions for identified complex requirements in their solution design
• Contributing to regular solution progress status meetings and updating on individual actions as required
• Contributing to the risk and issues register, to ensure risks and issues are recorded with mitigations and impacts
• Ensuring clear record-keeping of all bid documentation including client documents, working and final submission documents and governance documents.
• Attending Dialogue sessions and Client meetings as required
• Working proactively with key stakeholders in the bid process to develop compelling and persuasive written responses that articulate Amey's value proposition, the benefits of our solution and the differentiators and discriminators of our offer:

Creating and developing storyboards for relevant responses / sections of proposals and ensuring that these are adhered to throughout the writing process. Gathering and extracting information from key technical experts to develop responses that align with the agreed storyboards, writing plans, tone and style. Fully understanding and capturing subtleties and nuances within our solutions to present features, benefits, added value and social value in a clear and compelling way, in line with customers' evaluation criteria. Where working with bid writers, reviewing draft storyboards and written responses to provide constructive feedback to authors in line with the win strategy and storyboard requirements, prior to formal reviews.

What you will bring:

• Ability to understand customer requirements including analysis of large quantities of data, e.g. asset data, service volumetrics, cost data, TUPE information etc.
• Proven ability to develop innovative and cost-effective operational solutions
• Team player able to provide technical leadership
• Able to take and be accountable for decisions within the contract, reflecting the ‘One Amey’ mindset.
• Customer Relationship Management
• IT and data analysis skills
• Ability to understand and implement commercial contracts.

Experience:

• Delivery of support services across a range of customer sectors and building types
• Delivery of continuous improvements and innovations
• Working within bid teams to develop work winning operational solutions (desirable)
• Has a clear understanding of industry and market
• Proven ability to manage, develop and motivate teams
• Demonstrates well-developed communication, relationship management and influencing skills
• Holding responsibility for the management of resources
• Created and implemented business plans at local level
• Managed a business improvement or change management project

We welcome applications from a diverse range of candidates.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions, Bonus and Car
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities : Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers