Lead Project Manager

We are currently recruiting for a Lead Project Manager to lead transformative change across our Brand Experience Division. This role is a 12-month fixed-term contract.

About the Role

As Lead Project Manager, you will spearhead the establishment and leadership of the Project Management Office (PMO) within the Brand & Reputation Division, reporting directly to the Chief Brand & Reputation Officer. This pivotal role will drive strategic initiatives, enhance operational effectiveness, and deliver key transformation projects that shape the future of our marketing-led approach.

Key responsibilities include:

Organisational Restructuring: Lead the restructuring project across Brand & Reputation, partnering with HR and business units to map future state design and ensure smooth transitions.

PMO Delivery: Design and implement a robust PMO framework, introducing standardised methodologies, tools, and reporting dashboards.

Campaign Planning Tool Implementation: Oversee the delivery and adoption of a new campaign planning tool, ensuring it meets the needs of all teams and drives continuous improvement.

Governance & Stakeholder Management: Act as the central coordination point for all Brand & Reputation projects, facilitating alignment and transparent communication across teams.

Team Leadership & Capability Development: Build PMO capability, upskill team members, and foster a culture of collaboration and delivery excellence.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a strategic and experienced project leader, passionate about driving change and delivering results. With a strong background in PMO leadership and transformation, you thrive in complex environments and excel at stakeholder engagement. Your ability to influence at senior levels and lead through change will be key to your success in this role.

You will:

Experience in Brand Experience/Marketing is essential.

Bring a proven track record in leading PMOs and large-scale transformation projects.

Demonstrate excellent communication, facilitation, and stakeholder management skills.

Be confident working across matrix structures and driving alignment at all levels.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.