Customer Engineer - Field Engineer (Heathrow) (Feltham, London, United Kingdom)

Customer Engineer - Field Engineer (Heathrow) (Feltham, London, United Kingdom)

Job Req ID:

Posting Date: 05/08/2025

Function: Field Engineering

Location: 30 minute commutable distance primarily to Heathrow (daily), Monday - Friday.

Mandatory requirement: 5-year checkable work history (critical for Airside access) and ability to pass a criminal record check and UK Manual Driving License

Why this job matters

In this Customer Engineer role you'll maintain and support our contract with British Airways (IAG) Data & Voice network services at Heathrow.

You'll be part of a team of 20 engineers at Heathrow Airport who have a wide range of skills & responsibilities; however, your primary role will be as a Customer Engineer responding to reported incidents such as voice telephone faults on Cisco phones.

You'll be on-site daily at Heathrow (08.00 - 16.00) but sometimes required to carry out tasks at London City and Gatwick airports, along with several data centres across London. If an environment where each day poses a different challenge is what gets you up in the morning then this is the role for you. This is a technical, hands-on role, which will require ad hoc out-of-hours work, don't worry we'll pay you overtime.

Key Responsibilities

• Preventive maintenance checks.
• Staging new network equipment on Juniper and Cisco switches.
• Staging & building Cisco phones
• Cisco and Juniper system maintenance
• Network patching
• Assist with fault-finding
• Stock Control and Asset Management
• There is an opportunity to develop & qualify for CCST & CCNA.

Skills and experience you'll have

• Customer service skills
• Able to explain issues/solutions to non-technical customers
• Work through problems logically
• Willingness to learn new systems and technologies
• Strong ability to self-organize and manage your time
• Prior experience with IT Networks is desirable
• Prior experience with other telephony solutions is desirable
• UK Manual driver's licence
• 5-year checkable work history (critical for Airside access)
• Able to pass a criminal record check

What’s in it for you

• 22 days’ annual leave increasing with service (plus 8 bank holidays)
• BT Pension scheme, minimum 5% Employee contribution, BT will contribute up to 10%
• Equal family leave for all parents, no matter how your family is made up. 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 24/7 private virtual GP appointments for UK colleagues and immediate family members.
• Two weeks paid carer’s leave
• World-class training and opportunities across our business – if you want to develop your career, we’ll help you do that.
• Option to join BT Share Saving schemes.
• Discounts on BT broadband, EE mobile and TV packages for you and your family

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.