Retail Cleaning Assistant

To conform to the cleaning specification and schedules and carry out cleaning duties as required with a view to continuously develop and improve quality standards.

To take a direct interest in the health and safety of yourself, your colleagues, and others who may be affected by your work activities.

Key duties:

• To carry out window cleaning inline with the correct specifications and health and safety standards.

• Update supervisor of any changes on site

• Liaise with supervisor/line manager to review sites and reviews work on Jobber allocation system

• Be punctual and attend for duty as requested

• To achieve the highest standard of work, with a positive team spirit

• To continuously develop and improve quality standards.

• To meet managers, clients, and company expectations.

• To respond to any reasonable request of the company or client.

• To ensure that products, equipment, and materials are properly maintained and stored

• To use your initiative to resolve problems where appropriate.

• Ensure that your appearance and conduct comply with the expectations of the company and the appropriate clothing/PPE is always worn.

• Communicate any unresolved cleaning issues.

Knowledge and Experience:

Experience

The job holder will be required to have experience within cleaning

Interpersonal Skills

When dealing with client personnel and at all levels, the job holder must use tact and diplomacy in order to get co-operation from client personnel and when dealing with visitors.

Responsibility

Human Resource Management

The job holder is responsible for checking on the quality of their work and supervising less experienced staff when required.

Physical Resource Management

- The job holder is responsible for the care of tools, complete as appropriate, whilst in their use, whether the property belongs to the client or Pareto.

- Confidentiality is required on all matters that are attaining to Pareto and the client.

Communication

Communication is oral / written and mostly internal with the site manager and client’s staff. Communication is generally straight forward. From time to time the job holder will liaise with contractors working inside of the client’s sites or areas of responsibility, and at times with visitors.

Liaison

The client’s image can be affected by the job holder’s dealings with visitors and the media. While in dealings with the client’s personnel at all levels, the clients costs and operational efficiency are influenced, the post holder also has a requirement to liaise with inspectors and governing bodies that may come to the clients sites or areas of responsibility.

Mental Demands

Judgement and Decision Making

Work is allocated to the job holder who, in most cases, decides how to tackle it, sometimes with the help of specifications. There is consultation within the team regarding the work plan. From time to time the job holder is requested to change work priorities. Routine decisions are made daily, based either on personal experience, own initiative or following discussions with the clients appointed contact.

Original thought and problem solving

Many tasks involve original thought. Common problems arising are usually technical in nature and are solved independently using past experience and knowledge and sometimes there is a need for design. On occasion, help will be sought from the Site Manager or Clients appointed contact regarding unusual problems.

Concentration

There is a need to be alert at all times, but a particularly high level of concentration is required when working on machinery and specific detail needs to be paid to Health & Safety guidelines.

Flexibility

Tasks cover a wide range of activities. The number of interruptions daily is very variable. These are always from internal sources, usually the Site Manager or other Pareto staff. Depending on priorities, the job holder will either respond immediately or deal with the matter at a later date. The post holder may be asked to carry out tasks outside of their general duties.

Working Conditions

The job holder is required to work in a variety of conditions these may be outside, in adverse weather conditions the post holder is therefore responsible for assessing any, personal risk (especially with machines), noise (eg machinery) and pollution (eg. dust) in such conditions.