Web Editor
The client is exploring the possibility of bringing in someone on a temporary basis to provide additional capacity for the digital helpdesk.
The work would primarily involve:- Responding to day-to-day helpdesk enquiries from staff and website editors.
- Helping users with general website content queries and using the Contensis CMS.
- Providing guidance on content updates, publishing processes and general CMS functionality.
- Investigating and troubleshooting straightforward website and CMS issues.
- Managing incoming requests, prioritising work and keeping users updated on progress.
- Escalating more complex technical issues to the Digital team or the external suppliers where necessary.
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