Housing Team Leader
- Lead the day-to-day work of the housing team to maintain a consistent service for residents.
- Allocate workloads and monitor progress to ensure housing enquiries and cases are handled on time.
- Review housing case information and guide the team on appropriate next steps.
- Maintain clear records of team activity, actions and case updates.
- Monitor service delivery and address issues that may affect the resident experience.
- Work with relevant stakeholders to resolve ASB matters and keep actions moving.
- Provide clear updates on service activity and outstanding work within the Housing Team Leader remit.
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