Senior Onboarding & Project Manager

About the Role:

As a Senior Onboarding & Project Manager, you will play a key role in steering complex customer projects, with a primary focus on enhancing customer value and accelerating ROI. You will be responsible for leading new customer onboarding projects, and driving stakeholder alignment across global, large-scale organizations. This role is crucial in navigating project complexity, aligning cross-functional teams, and ensuring that the project lifecycle is handled with expertise, from initiation through transition.
Your primary mission will be to ensure successful customer onboarding and project delivery, setting a solid foundation for clients’ transformation goals. This position calls for an individual with seasoned project management experience, strategic foresight, and the capability to build long-lasting relationships with senior-level stakeholders.

Core Responsibilities:

• Lead customer deployment projects, managing strategic, high-priority accounts through onboarding and implementation phases.
• Act as the primary contact for senior stakeholders within client organizations, aligning project objectives with customer needs and managing project risks.
• Drive project success by coordinating with cross-functional teams including Customer Success, Technical Support, Sales, and Professional Services.
• Oversee multiple complex projects, typically ranging from 10–15 large-scale accounts simultaneously, ensuring adherence to timelines, budgets, and quality metrics.
• Present and facilitate critical project meetings, including kick-off meeting, project status and debrief calls with senior client stakeholders.
• Develop and customize onboarding plans to meet unique customer needs, adapting methodologies for optimal impact and early value realization.
• Identify and implement opportunities for continuous improvement in project methodologies, tools, and documentation standards and coach members of the team on this.
• Manage resource allocation and bookings for the Professional Services team, ensuring project milestones align with consultancy capacity and client requirements.

Essential:

• 5+ years of experience in project management, with a focus on customer onboarding, implementation, or consultancy delivery in a SaaS or tech environment.
• Strong communication and interpersonal skills, with an emphasis on experience in stakeholder management at senior levels, handling escalations and being able to influence others
• Proactive and hands-on attitude and skilled in data-driven decision-making
• Excell in a fast paced and agile environment and have a hands-on approach to your work.
• Pursue ongoing professional development to enhance expertise in project management frameworks and Orbus’s products.

Desirable:

• Experience working within an international, multicultural team environment.
• Proficiency in CRM and support tools like Salesforce and Zendesk and PSA systems (e.g., Precursive).
• Multilingual abilities and experience in managing cross-regional teams.
• Advanced project management certification (e.g., PRINCE2, PMP, Agile PM).
• Excellent understanding of our Orbus’s offerings and products.

What’s in it for you!

• A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and benefits (in line with experience)
• Individual performance bonus
• Hybrid working model, 3 days in the office and 2 days at home
• Curious, open culture, with teams collaborating across geographies

Living our Values at Orbus

Trust : We build trust across our people, customers and partners through honesty, transparency and communication.

Empowerment : We empower our customers and our people with growth, development and experience

Clarity : We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future

Harmony : We work as one team, collaborating closely so we can sustainably change and grow

Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.

Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.

Offers of employment will be dependent on satisfactory references and background checks