Global Head of P2P Transformation

Job Description

The Opportunity

We are entering the next phase of our global procurement evolution. As a large corporate organization, we are transforming our Global Procurement Operations (P2P) into a highly scalable, technology-enabled, and strategically differentiated delivery model.

This is not a traditional operational leadership role.

It is a global transformation mandate.

You will architect and scale a next-generation Procure-to-Pay (P2P) organization that combines operational excellence, intelligent orchestration, advanced automation, and superior user experience.

Your Mission

You will design and lead the transformation of our global P2P landscape to the next level of maturity and scalability.

This includes:

1. Evolve the Global P2P Operating Model

• Further professionalize and scale our global P2P and operational procurement setup
• Define and implement a future-ready operating model across regions
• Establish governance, KPIs, and standardized service delivery frameworks
• Enhance buying channel optimization and request management structures

2. Drive Automation, Orchestration & AI Enablement

• Partner closely with the CTO to embed orchestration layers, agent-based workflows, and AI-supported process automation
• Reduce manual touchpoints across intake, sourcing support, order management, and supplier communication
• Implement intelligent ticket routing and digital intake channels
• Leverage spend analytics to systematically identify efficiency and savings opportunities within operational procurement flows

3. Elevate the Client Experience

• Create a B2C-inspired user experience for operational procurement services
• Provide full transparency on request status, SLAs, and performance metrics
• Modernize and scale the client help desk model
• Build self-service capabilities where appropriate

4. Drive Operational Efficiency at Scale

• Increase productivity through automation and standardization
• Define global workforce strategy across nearshore and onshore hubs
• Optimize cost-to-serve through technology enablement
• Establish continuous improvement and performance dashboards

5. Prepare for the Future of Procurement Delivery

• Position P2P as a strategic enabler within our broader sourcing ecosystem
• Integrate operational insights into category and sourcing strategies
• Build scalable capabilities aligned with AI-driven procurement environments
• Develop a strong global leadership bench and succession pipeline

Your Profile

We are seeking a senior global transformation leader with a strong track record in scaling and modernizing service-based organizations.

You bring:

• 10+ years of leadership experience in procurement operations, shared services, GBS, or BPO environments
• Proven experience running global P2P or operational procurement organizations
• Strong exposure to automation, workflow orchestration, AI enablement, or digital transformation initiatives
• Experience building and leading multi-country delivery teams
• Deep understanding of procurement operating models and service excellence frameworks
• Strong commercial mindset with focus on productivity and scalability
• Executive presence and ability to lead change in matrixed global environments
• Experience collaborating closely with CTO/technology leadership
• Fluency in English (additional languages a plus)

Why This Role Is Unique

• You will shape the future of global P2P within a complex international environment.
• You will drive the convergence of P2P, automation, and AI-enabled service delivery.
• You will influence both operating model design and technology architecture.
• You will create measurable global impact across regions and business units.

If you are a transformation-oriented leader who combines operational rigor, technological affinity, and strategic perspective, we would like to speak with you.