Pre Sales Engineer
- Help create and deliver remote and in-person presentations and product demonstrations
- Respond to RFPs, RFIs, security questionnaires, custom documents, emails and IMs from customers, prospects, partners and marketers.
- Manage prospects and customers through the product evaluation process via POCs and other solution validation exercises.
- Build relationships and establish technical credibility with key contacts and stakeholders within Shield customer and prospect accounts as well as with Shield partners.
- Work with internal Product Management, Marketing and other Shield teams to communicate customer and prospect feedback and help craft the messaging and product responses back to the field
- Interface with Professional Services and Customer Support as part of the sales process to cover customer requirements around those topics
- Prepare, attend, and present at industry trade events and webinars
- Five or more years' experience in a related, hands-on technical field
- Knowledge of and ability to explain messaging platforms and other communication technologies and the underlying networking technologies they rely upon
- 2 or more years in a customer-facing role
- Demonstrated strong written, verbal and presentation abilities
- Willingness and ability to manage the customer and their expectations
- An energetic and positive, "get it done" attitude
- Proven ability to work independently and deliver on expectations without being micromanaged
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