Operations Consultant

Job Title: Operations Consultant

Corporate Title: Assistant Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

The Cash and Reconciliation team is responsible for the daily reconciliation of cash, transaction, and account activity across multiple systems and bank accounts. The role ensures timely identification, investigation, and resolution of exceptions while maintaining a strong control environment and supporting operational excellence.

Responsibilities:

Cash Management

• Monitor daily cash positions and funding requirements.

• Responsible for daily monitoring of the Leasing bank accounts, identifying and posting cash into the system of records and General Ledger via Manual Journal Entry.

• Preparing and processing monthly direct debit collections files.

Reconciliations

• Perform daily, weekly, and monthly General Ledger account reconciliations.

• Investigate and resolve reconciliation exceptions within agreed service levels.

• Escalate ageing breaks and high-risk items appropriately.

• Maintain reconciliation records and supporting documentation.

Billing & Invoice Management

• Generate, validate, and process customer billing and invoicing activities in accordance with contractual terms and service level agreements.

Process Improvement

• Identify opportunities for process automation and efficiency gains.

• Contribute to reducing manual intervention and operational risk.

What we are looking for:

Experience in billing, accounts payable & receivable and reconciliation processes required.

Demonstrated ability to leverage Microsoft Copilot and/or other approved AI tools to improve productivity, analyse operational data, streamline investigations, and support decision-making.

• Strong analytical and problem-solving skills.

• Excellent attention to detail.

• Ability to manage multiple priorities and meet deadlines.

• Strong communication and stakeholder management skills.

• Advanced Microsoft Excel skills.

Skills that will help:

• Knowledge of the ALFA Lease Management System and Oracle Cloud Application

• Collaboration

• Attention to Detail

• Customer and Client Focus

• Prioritization

• Problem Solving

Benefits of working at Bank of America: UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

“We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.”

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.