Ward Administrator

Job overview

The post holder will be responsible for providing a wide range of administrative support to the Neurosciences care group. The post holder will manage the admissions services within Neurosciences and duties will include the management of office administration and admissions services, assisting in the maintenance and development of effective information systems and support the continuance of high standards of professional practice throughout the Department. In addition to these on-going duties, the post holder will be required to undertake specific projects in accordance with the Care Group’s service and business objectives. The post holder will be required to monitor and maintain the performance of these services.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and effectively communicate verbally and in writing with the multi-disciplinary team, internal departments and external agencies to ensure continuity in achieving excellence in patient care.

Main duties of the job

General Administration

· To provide general administrative support to the Assistant Service Manager including minute taking, arranging meetings and supporting recruitment as necessary.

· To attend the all necessary service meetings and feedback issues and matters arising as appropriate.

· To establish and maintain a comprehensive health roster absence monitoring system for all admissions coordinators in the team.

· To be responsible for producing and circulating rotas for Neurosciences clinical teams.

· To initiate and implement local policies and guidelines to ensure that all care group administration/communication is consistent in style and format.

Patient Admissions

· To have overall responsibility for Neurosurgery admissions, troubleshoot and escalate any concerns accordingly.

· Deal professionally with patient queries in line with guidance from the Trust’s Access Policy using tact and persuasive skills.

· To be the main point of escalation for patient, community and consultant queries related to admissions within the Neurosciences care group.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.