Reception Manager/Concierge Monday - Friday

Job Details

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm .

Location: 33 Old Broad Street London, EC2N 3AH

Rate of Pay: £40,170 per annum

Working Pattern : Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.

Key Responsibilities:

• Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
• Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
• Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
• Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
• Coordinate hospitality services including catering, setups, and VIP visits.
• Handle escalations, complaints, and complex requests with professionalism and discretion.
• Collaborate with internal departments to ensure smooth operational delivery.
• Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
• Arrange shift cover for holidays and sickness using UBEYA
• Attend and contribute to weekly client and internal operational meetings.
• Develop, maintain, and update operational manuals, SOPs, and service protocols.
• Continuously review and improve procedures to enhance efficiency and guest experience.
• Provide regular reporting and feedback to the Hospitality Manager

Skills, Knowledge and Experience:

• Proven experience in a concierge, front-of-house, or hospitality management role.
• Strong leadership and team management skills.
• Exceptional guest service and stakeholder management experience.
• Experience in corporate environments or high-end hospitality settings.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
• Excellent organisational and multitasking abilities.
• Strong problem-solving skills with a proactive mindset.
• Ability to work under pressure in a fast-paced environment.

Professional & Personal Attributes:

• Polished, professional, and highly client-focused.
• Strong leadership presence with the ability to inspire and motivate a team.
• Calm, composed, and solutions-oriented under pressure.
• Excellent interpersonal and communication skills.
• High attention to detail and commitment to excellence.
• Flexible, adaptable, and resilient.
• Passionate about delivering outstanding service experiences.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun