Council Tax Recovery Officer

CPR

Ealing, Greater London

Council Tax Officer – West London – £27.77 per hour (Umbrella)

A West London Local Authority is seeking an experienced Council Tax Recovery Officer to join their Revenues and Benefits team on a contract basis.

Role Purpose

You will play a key role in the effective administration and collection of Council Tax, ensuring that accounts are accurate and up to date while providing a high standard of customer service.

Key Responsibilities

Assist as part of a team in the administration of Council Tax accounts.

Use the Council’s computer systems to maintain accurate records of liability, charges, reductions, payments, and arrangements, including those made through Liability Order and Committal Court proceedings.

Check and issue bills, recovery notices, enforcement documents, and enquiry forms to ensure prompt and efficient collection.

Liaise with enforcement agents (bailiffs) and other external partners as appropriate to progress recovery action.

Respond to customer enquiries professionally and promptly, providing accurate information and resolutions.

Apply a thorough understanding of Council Tax legislation to determine liability and entitlement to discounts and exemptions.

Accurately calculate Council Tax charges and amendments, and prepare statements of account for multiple years or properties.

Requirements

Proven experience working as a Council Tax Officer within a Local Authority.

In-depth knowledge of Council Tax legislation and regulations.

Strong numeracy and analytical skills with excellent attention to detail.

Confident communicator able to handle complex customer queries.

Proficiency in using Council Tax and Benefits systems (e.g. Academy, Northgate, or similar)

Posted 2025-10-27

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