Infrastructure and Network Engineer

and infrastructure, responding to alerts from various environments with differing technology implementations.We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You'll be our clients' first point of contact and will own, manage and solve their technical problems.We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks and then 3 days of office attendance a week thereafter. This can be in either our Durham or Glasgow office, where possible.Day-to-day responsibilities

• Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards.
• Ensuring the customer is communicated with and that these issues are dealt with promptly.
• Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
• Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide.
• Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues.
• Recording your time when working on issues to enable accurate billing to clients.
  A good understanding of a range of IT services., Experience working in a high-paced environment such as an MSP or similar
• Experience with LogicMonitor
• Experience in PowerShell/Bash scripting
Experience in the following technologies is desirable:
• Windows Server, including AD, DNS/DHCP, SCCM, Exchange
• Dell and HP server Hardware and associated interfaces (iDRAC/iLO)
• SAN and Storage technologies, including underlying fabric
• Virtualisation technologies such as VMware and Microsoft Hyper-V
• Cloud Infrastructure/Platforms such as Azure and AWS
• Networking LAN/WAN technologies, including Cisco and Juniper
• Application layer technologies, including Microsoft SQL and Exchange
• Backup/Replication Technologies such as Veeam and Skykick
• Unified Communication solutions such as Microsoft Teams
• Monitoring and RMM solutions
• Renewing and managing server certificates
• ITIL for service management
• Industry recognised accreditations relating to the above
  A bit about usOur main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients' businesses.Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare. These are only some of the amazing things we offer.Did we also mention that we've been awarded Gold Investors in People for a fourth consecutive time?About the roleWe're on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly resolves around monitoring and maintaining our client's physical and virtual networks
  Waterstons perksAs well as offering a competitive salary, we have an attractive benefits package including:
• A healthy work life balance with flexible and agile working being the norm
• Unlimited holiday allowance
• EV car scheme (salary sacrifice)
• Room to grow with supported development opportunities and sponsored training
• Enhanced family policies
• If you ever need it, the company sick pay and life assurance
• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work