ServiceNow Architect

Job Description

ServiceNow Architect

Location: London, UK

Work Mode: Remote
Experience: 7-10 Years

Job Overview

We are looking for an experienced ServiceNow Architect/Development Lead to lead ServiceNow design, development, implementation and integration activities. The candidate will work closely with the customer's ServiceNow platform and product owners to deliver platform improvements, configurations and project-related activities.

Key Responsibilities

• Lead ServiceNow architecture, design, development and implementation.

• Implement and configure ServiceNow ITSM Pro, ITOM and SAM Pro .

• Support ServiceNow platform enhancements aligned with business requirements and target operating models.

• Provide architecture oversight, platform governance and technical guidance.

• Develop and support Performance Analytics and Knowledge Articles.

• Handle ServiceNow integrations and configuration activities.

• Support technology roadmaps and ensure alignment with business objectives.

• Maintain design standards and security compliance.

• Provide training and user support for ServiceNow modules and capabilities.

• Handle customer and severity cases and provide Root Cause Analysis (RCA) for major incidents.

• Work with platform owners, product managers and project teams to deliver assigned activities.

Required Skills & Experience

• 7+ years of experience in ServiceNow design and implementation.

• Strong experience in ServiceNow architecture and development.

• Hands-on experience with ITSM Pro, ITOM and SAM Pro.

• Experience in platform governance, configuration and integrations.

• Knowledge of Performance Analytics and Knowledge Management.

• Experience in technical design and implementation.

• Strong communication and stakeholder management skills.

• Experience handling critical incidents and producing RCA reports.

• Team handling and conflict management skills.