Resident Relations Coordinator - Barking, IG11
Join our team as a Resident Services Coordinator in Barking.
We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building.
- Location: Barking, IG11
- Annual Salary: £27,000
- Hours/Working Pattern: 10am-6pm - Saturday, Sunday, Tuesday, Wednesday & Thursday (Monday & Friday Off)
What You’ll Do
- Greet residents and visitors warmly, ensuring they feel welcome.
- Support residents with queries, maintenance issues, and emergencies.
- Assist with move-ins and move-outs, parcel handling, and key management.
- Promote community engagement and encourage use of communal spaces.
- Carry out building checks, report faults, and support health & safety compliance.
- Keep records updated and maintain accurate data in our systems.
- Work closely with the wider team to deliver a 5-star service.
What You’ll Bring
- Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
- Strong communication and social skills with a positive, “can-do” attitude.
- Ability to follow routines, complete documentation, and manage tasks efficiently.
- Knowledge of health & safety and contractor management is desirable.
Perks of Joining Us:
- 20 Days + Bank Holidays + Birthday
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
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