Receptionist - London

Position Overview

Ref #

W182666

State/Region

London

Department

Real Estate & Facilities

Location

United Kingdom

City

London

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.


At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

To provide a professional front-of-house service while ensuring the smooth day-to-day operation of the corporate office. The role is responsible for reception duties, meeting room coordination, workspace management, car park administration and supporting facilities maintenance to create an exceptional employee and visitor experience. This is a 12-month fixed term contract.

ESSENTIAL DUTIES & RESPONSIBILITIES

Key Responsibilities

Front of House

Welcome all visitors, clients and contractors in a professional and friendly manner.

Manage visitor sign-in procedures and issue visitor passes / fobs.

Manage employee fobs for the building and RL office access control

Manage the reception area to ensure it is clean, presentable and welcoming at all times.

Handle incoming and outgoing mail and courier services.

Meeting Room Management

Manage meeting room bookings and resolve scheduling conflicts.

Prepare meeting rooms prior to meetings, ensuring rooms are clean and fully equipped.

Arrange catering, refreshments and hospitality when required.

Ensure meeting room technology is operational and escalate any issues promptly.

Reset rooms following meetings.

Workspace & Desk Management

Manage desk booking systems and workspace allocation.

Ensure workstations are maintained to company standards.

Support office occupancy monitoring attendance

Facilities & Maintenance Coordination

Act as the first point of contact for office maintenance requests.

Log and track maintenance issues through the facilities helpdesk.

Coordinate contractors and ensure access arrangements are in place.

Monitor the completion of reactive maintenance tasks.

Carry out regular office inspections and report defects.

Support planned preventative maintenance activities.

Liaise with landlords, managing agents and service providers where required.

Office Operations

Maintain office supplies and stationery inventory

Manage any additional workspace cleaning with cleaning operatives

Coordinate kitchen and breakout area standards with the cleaning operatives

Ensure printers, office equipment and shared spaces remain operational.

Assist with onboarding new employees with the building management

Support office events and employee engagement activities.

Customer Service

Deliver a consistently high standard of customer service.

Build positive relationships with employees, visitors and suppliers.

Respond promptly and professionally to workplace enquiries.

EXPERIENCE, SKILLS & KNOWLEDGE

Essential

Previous reception, office administration or workplace coordination experience.

Excellent communication and interpersonal skills.

Strong organisational and time management abilities.

Confident using Microsoft Outlook, Word, Excel and Teams.

Ability to prioritise multiple tasks in a fast-paced environment.

Professional appearance and manner.

Desirable

Experience using desk booking or meeting room booking systems.

Experience coordinating facilities or maintenance requests.

Knowledge of health and safety within an office environment.

Experience working in a corporate office.

Key Behaviours

Customer focused

Proactive and takes ownership

Highly organised

Positive and approachable

Detail oriented

Flexible and adaptable

Calm under pressure

Key Performance Indicators (KPIs)

Reception consistently staffed during business hours.

Visitor satisfaction and professional front-of-house experience.

Meeting rooms available, prepared and conflict-free.

Maintenance requests logged and followed through within agreed SLAs.

Desk allocation accuracy maintained.

Office standards consistently maintained through regular inspections.

Positive feedback from employees and visitors.